Sales Advisor Stevinson Toyota West
About The Position
The Sales Advisor's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Advisor works with customers who visit the store directly taking them through the initial buying process through to the final sale. This role involves contacting and communicating with customers to identify needs using the Asbury selling process, building rapport to establish a customer network for referrals, and responding to internet leads within the required time by emailing product information with pricing. The Sales Advisor will also answer sales phone calls, set and confirm appointments, and make outbound calls for follow-ups after the sale and for repeat business. Conducting test drives and vehicle walk-arounds with customers, and guiding them through the entire buying process are key responsibilities. The ideal candidate will have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry.
Requirements
- Must have motivation to be successful
- Exhibit great customer service skills
- Must be able to create and maintain customer relationships
- Strong computer & phone skills
- Experience utilizing and maintaining a customer relations management database
- Must be a minimum of eighteen years of age
- Must have a valid Driver's License
- Must be able to pass pre-employment screenings (background & drug test)
Nice To Haves
- Prior automotive sales or retail experience, customer service, call center, or business development experience a plus
- Maintain professional business attire and appearance
- Bi-lingual is strongly encouraged
- Self-motivated and a team player
Responsibilities
- Contacting and communicating with customers to identify needs using the Asbury selling process
- Build rapport with customers to build a base of referrals to establish customer network
- Answer internet leads with in the stores required time and email product information with pricing
- Answer sales phone calls and set appointments for customers
- Confirm appointments
- Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
- Conduct test drives and vehicle walk arounds with customer
- Work with the customer from start to finish throughout the buying process
Benefits
- Weekly Pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
