Sales Administrator

Livetrends Design Group LLC•Apopka, FL

13d

About The Position

The main objective for this role is to provide structured support for the Sales Team, create long-term trusting relationships with our customers and deliver solutions that fit each retailer’s needs. The Sales Administrator will support the organization with customer needs and corporate needs, acting as a liaison between Departments for Project Management, item setups, custom UPC/label needs, manage the data flow that is needed to fit each retailer’s needs and work with the existing Sales Hub as we strive to provide excellence to our customers. The Sales Administrator’s responsibility is to support sales needs. This is not a client-facing role. Responsibilities include completely managing SKU needs (item set ups and barcodes and the management aspects that go along with them): revisions, organization, communications, etc. This key role performance will allow our customers to order our items that will eventually ship and display in their retail stores. Handling the back-office sales support functions for the sales team: entering orders into SAP system, logistics, and shipping coordination. Handling and screening of phone calls and emails from internal and external sources including production, buyers, suppliers, stores, etc. Support the Mass Market Team by submitting and setting up items in Customer/Vendor portals. Completely manage information flow concerning setting up SKUs/items for our retail partners. Create, edit, review, and publish individual and box bar codes based on client needs. Manage internal database of barcodes and create new ones as they are allocated to customers. Work directly to support the Mass Market Team with internal requirements in order to trade with our retail partners. Resolving questions regarding product, order quantities, pricing, and shipping. Work with our Finance team to remedy invoicing discrepancies. Assist with challenging client requests or issue escalations as needed. Strong Customer Service skills to assist with phone customer inquiries, challenging client requests or issuing escalations as needed and credit requests. Excellent attention to detail and careful consideration of processes and deadlines. Create efficiencies and create new processes wherever possible. Inventory Management: Oversee inventory levels across various selling channels to ensure availability and minimize stockouts. Coordinate with internal teams to maintain accurate inventory data and manage replenishment processes. Order Processing: Monitor ecommerce orders and ensure timely processing and fulfillment. Coordinate with logistics and fulfillment teams to optimize order flow and customer satisfaction. Create efficiencies and create new processes wherever possible. Setup, submit, and track items in EDI, Vendor Portals and Excel worksheets.

Requirements

Solid experience with Microsoft Excel including VLOOKUP and pivot tables is required.
Ability to serve as a role model and uphold the LiveTrends Vision, Mission, and Values
Creativity and solution-driven way of thinking
Relevant experience with sales support and product administration
Exceptional customer service abilities
Strong Communication Skills to communicate with Account Managers, Sales Support Managers and Production Personnel
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Experience delivering client-focused solutions to customer needs.
Fast learning capabilities
Excellent project management skills
Ability to troubleshoot and work independently when needed

Responsibilities

Completely managing SKU needs (item set ups and barcodes and the management aspects that go along with them): revisions, organization, communications, etc.
Handling the back-office sales support functions for the sales team: entering orders into SAP system, logistics, and shipping coordination.
Handling and screening of phone calls and emails from internal and external sources including production, buyers, suppliers, stores, etc.
Support the Mass Market Team by submitting and setting up items in Customer/Vendor portals.
Completely manage information flow concerning setting up SKUs/items for our retail partners.
Create, edit, review, and publish individual and box bar codes based on client needs.
Manage internal database of barcodes and create new ones as they are allocated to customers.
Work directly to support the Mass Market Team with internal requirements in order to trade with our retail partners.
Resolving questions regarding product, order quantities, pricing, and shipping.
Work with our Finance team to remedy invoicing discrepancies.
Assist with challenging client requests or issue escalations as needed.
Strong Customer Service skills to assist with phone customer inquiries, challenging client requests or issuing escalations as needed and credit requests.
Excellent attention to detail and careful consideration of processes and deadlines.
Create efficiencies and create new processes wherever possible.
Oversee inventory levels across various selling channels to ensure availability and minimize stockouts.
Coordinate with internal teams to maintain accurate inventory data and manage replenishment processes.
Monitor ecommerce orders and ensure timely processing and fulfillment.
Coordinate with logistics and fulfillment teams to optimize order flow and customer satisfaction.
Setup, submit, and track items in EDI, Vendor Portals and Excel worksheets.