Sales Admin
About The Position
The Sales Administrator provides critical support to the Sales Department by managing customer information, tracking sales-related activities, maintaining customer portals, coordinating internal communications, and assisting with customer requirements. This position serves as a key liaison between customers, sales personnel, engineering, production, and other internal departments to ensure accurate communication, timely responses, and exceptional customer service. The ideal candidate is highly organized, analytical, customer-focused, and capable of managing multiple priorities in a fast-paced manufacturing environment.
Requirements
- Minimum 2 years of administrative, customer service, sales support, or manufacturing-related experience preferred.
- Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Complex formulas, Data analysis, Charts and reporting, Macros (preferred).
- Strong proficiency with Microsoft Office Suite (Word, Outlook, PowerPoint).
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to manage multiple priorities and meet deadlines with minimal supervision.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team-oriented environment.
Nice To Haves
- Manufacturing industry experience.
- Experience with ERP/MRP systems.
- Experience with customer portals used in automotive or industrial manufacturing.
- Ability to read and interpret engineering drawings and blueprints.
Responsibilities
- Create, maintain, and analyze spreadsheets and databases used to track new business opportunities, customer and engineering changes, special customer requirements, tooling activity, pricing and cost breakdowns, and sales performance metrics.
- Assist the Sales Team with preparing customer quotations, pricing analyses, and supporting documentation.
- Collaborate with customers and internal departments to understand customer requirements and resolve issues in a timely and professional manner.
- Monitor and maintain customer portals, including retrieving releases and forecasts, downloading customer scorecards, reviewing customer communications and notifications, and updating required customer information.
- Register and maintain customer-required software platforms and supplier systems as needed.
- Generate reports and provide sales-related data analysis to support strategic decision-making.
- Track customer requests, engineering changes, and project milestones to ensure deadlines are met.
- Participate in weekly plant walkthroughs with Sales personnel to develop a thorough understanding of manufacturing processes, production capabilities, and customer requirements.
- Assist with customer presentations, sales meetings, and business review preparation.
- Support new business development activities and customer account management initiatives.
- Maintain accurate customer records and documentation.
- Travel occasionally to customer locations, trade shows, or industry events as required (less than 10%).
- Perform additional duties and projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
