Administrative Assistant & Rental Coordinator
About The Position
At United Access, we believe mobility means freedom. Every day, we help individuals and families gain greater independence through wheelchair-accessible vehicles, mobility equipment, rentals, and adaptive solutions. We're looking for a Sales Administrator / Rental Coordinator who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences. This role is perfect for someone who is organized, tech-savvy, compassionate, and passionate about making a positive impact. When you join United Access, you're joining a team that genuinely cares about its customers and each other. We offer competitive pay, medical benefits, paid time off, a 401(k) with company match, and the opportunity to do meaningful work every day. Bilingual candidates are encouraged to apply. As our Sales Administrator / Rental Coordinator, you'll be a key member of our team, supporting customers, coordinating rental vehicles, assisting with sales activities, and keeping daily operations running smoothly. You'll often be the first person a customer meets or speaks with, making you an important part of delivering the warm, welcoming experience that sets United Access apart.
Requirements
- High School Diploma or GED
- Valid driver's license
- 3+ years of customer service experience in a fast-paced environment
- Strong verbal and written communication skills
- Experience working with CRM systems and customer records
- Ability to manage multiple tasks and priorities simultaneously
- Strong attention to detail and organizational skills
Nice To Haves
- Experience in a medical office, dealership, or service environment
- Microsoft Word and Excel proficiency
- Cash handling and accounting reconciliation experience
- Inventory management experience
- Bilingual skills
Responsibilities
- Welcome customers and create a positive first impression
- Answer and manage incoming phone calls and customer inquiries
- Build and maintain strong customer relationships
- Maintain accurate customer records and account information
- Process paperwork, payments, invoices, and daily transactions
- Assist with cash handling, reconciliations, and record keeping
- Schedule and manage vehicle rentals
- Prepare rental agreements and collect payments
- Process rental returns and close rental transactions
- Assist with occasional rental vehicle deliveries
- Clean and prep the rental vans for rent.
- Support sales staff with administrative and customer-facing activities
- Assist customers with mobility equipment, scooter, and wheelchair lift inquiries
- Conduct customer follow-up and outreach activities
- Help drive a seamless customer experience throughout the sales process
- Process vehicle titles, registrations, warranties, and DMV-related documentation
- Register warranties for mobility equipment installations
- Manage customer files and documentation
- Support inventory tracking and ordering processes
- Assist with special projects and additional administrative duties as needed
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Career Growth Opportunities
- Supportive Team Environment
- Meaningful, Mission-Driven Work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
