Sales Administrative Assistant

Socket Telecom•Columbia, MO

1d•Onsite

About The Position

Socket Fiber is seeking a Sales Administrative Assistant to join their Business Sales team. This role supports the Director of Sales and sales team members with administrative tasks, data maintenance, customer assistance, and ensuring the smooth progression of quotes, contracts, orders, and billing. The ideal candidate is organized, detail-oriented, comfortable with communication, and adept at managing shifting priorities in a dynamic environment. This is a Non-Exempt position.

Requirements

High school diploma or equivalent
Two years of job-related experience in sales support or customer service
Strong proficiency with Microsoft Word and Excel
Time management and organizational skills to balance competing priorities and meet deadlines
Professional verbal and written communication skills
Professional correspondence preparation experience
Mathematical proficiency, including calculations involving discounts, interest, commissions, and percentages
Analytical thinking and sound decision-making skills
Capacity to perform routine computer and office-based work for extended periods
Occasionally able to stand, walk between work locations, visit customer offices, and lift or move items weighing up to 25 pounds

Nice To Haves

Experience supporting a sales team or working in customer service
Strong working knowledge of Microsoft Word and Excel
Experience using Salesforce or another customer relationship management system
Experience preparing reports, spreadsheets, contracts, or customer correspondence
Comfort communicating with customers, vendors, managers, and employees

Responsibilities

Maintain and prepare reports used to support the management of the sales team
Maintain accurate information in Salesforce and produce reports as needed
Assist with quotes, contracts, orders, add-on services, and order-status follow-up
Help customers with questions related to contracts, orders, invoices, paperwork, and signatures
Coordinate with internal teams to resolve outstanding order and billing concerns
Compile customer billing and long-distance audits as requested
Create spreadsheets containing costing details for multi-location quotes
Assist with sales presentations and customer-facing events, including lunch & learns, trade shows, and expos
Support agent quotes, contracts, orders, and billing needs
Assist with recruiting activities, including maintaining job postings, managing resumes, scheduling interviews, and sending assessments
Help onboard and train new team members