Sales Account Specialist

TAG MANUFACTURING INC•Chattanooga, TN

3d•Hybrid

About The Position

The Sales Account Specialist will be responsible for all sales administration duties for assigned customer accounts. Additionally, will answer any incoming customer calls with the objective of maximizing support and sales revenue for all product lines. The Sales Account Specialist will also manage the day-to-day responsibilities for any OEM, National Rental, or Dealer Fulfillment account assigned to them (either as primary or backup).

Requirements

3 years of relevant work experience
Keyboard and computer skills
4-5 days of overnight travel required quarterly
Ability to work independently and effectively in a team environment, sharing knowledge to assist with improving the skillsets of coworkers.
Ability to effectively communicate (verbal and written) with all levels of the organization
Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment
Capable to plan effectively, set priorities, make sound decisions, and to manage complex project while simultaneously working under pressure to meet deadlines.
Strong ethical standards, reliability, professionalism, positive attitude, and ability to remain calm in stressful situations.
Sales experience required

Nice To Haves

High School Diploma Required / Bachelor’s Degree
Any background in construction industry is a plus

Responsibilities

Responsible for answering all incoming sales calls. Tasks include, but are not limited to formal/verbal quotes, front line scheduling, front-line engineering, and cross selling or upselling.
Promote company and the fostering of better customer relations and help resolve and provide solutions to fulfill all customer related needs.
OEM Accounts: Process purchase orders. Maintain communication with manufacturing on need dates. Quarterly customer visits to discuss open issues and maintain customer relationships.
National Rental Accounts: Process purchase orders. Maintain communication with manufacturing on need dates.
Dealer Fulfillment Accounts: Process purchase orders and release orders for specific accounts. Maintain communication with manufacturing on need dates. Customer visits with account manager as needed to discuss open issues and maintain customer relationships. Review program yearly with account manager to refine product mix.
Assist team members with any support needs for non-assigned accounts as required.
Maintain positive customer relations with dealers, rental companies, and end users.
Report customer complaints to manufacturing and engineering; recommend corrective actions; recommend and influence change which leads to improved customer satisfaction.
Work in close collaboration with other departments to achieve Company objectives, ensure that there is open and effective communication.
Assume special projects and other duties as assigned.
Sales administration and answer incoming sales calls (75%)
Maintain assigned OEM, National rental, or Dealer Fulfillment accounts (25%)