Sales Account Specialist

O'Neal Industries•La Mirada, CA

About The Position

The Sales Account Specialist serves customers by completing new account setup, preparing quotations, order entry, resolving customer complaints, and maintaining excellent customer service. This role contributes to customer retention by strengthening and developing relationships with existing and new customers. The specialist will also develop prospects, build new accounts, conduct detailed account analysis to create action/development plans, determine material layout and associated processing costs, and execute outbound sales campaigns. Regular communication with existing accounts and contact with prospective customers is expected, along with monitoring market trends and adjusting sales efforts. A key responsibility includes collecting and disseminating relevant sales intelligence from all sales activities, including system entry and communication to relevant parties.

Requirements

Customer service skills
Sales skills
Account management skills
Communication skills
Market analysis skills
Data entry skills

Responsibilities

Completing new account setup
Preparing quotations to customers
Order entry
Resolving customer complaints
Maintaining top-notch customer service
Strengthening and developing relationships with existing and new customers
Developing prospects and building new accounts
Conducting detailed account analysis to develop action/development plans for specified accounts
Determining material layout and associated processing costs
Executing outbound sales campaigns
Contacting prospective customers
Maintaining regular communication with existing accounts
Monitoring market trends and adjusting sales efforts accordingly
Collecting and disseminating relevant sales intelligence from all sales activities
Entering relevant information into the system
Communicating sales intelligence to relevant parties/individuals in the company