Sales Account Service Representative
Ampcus Inc.•Columbia, MD
•Onsite
About The Position
Ampcus Inc. is seeking a highly motivated Sales Account Service Representative to join their team in Columbia, MD. This role collaborates with leadership to support the internal and external sales team, focusing on sales and retention. The representative will act as a liaison between clients and external vendors for sales-related issues and escalations, and will be responsible for supporting sales agents with various inquiries and escalations.
Requirements
- High School Diploma
- Sales (Medicare)
- customer service
- broker support
- CRM/multi-program capabilities
- flexibility
- 3 years’ experience working in Sales or Customer Service.
Nice To Haves
- Proven experience in generating additional leads and market value for the company.
Responsibilities
- Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints.
- Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfilment and sales portals.
- Develops understanding of commission related issues.
- Serves as market segment product expert.
- Remains current on all legislative changes and regulation updates and communicates to appropriate departments within Client to ensure consistent information dissemination corporate-wide.
- Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.
- Develops and maintains a strong relationship with internal Client staff and account support staff to identify and resolve sales related inquiries and escalations.
- Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.
- Provides regular updates to management regarding identified and outstanding issues.
- Works with internal teams and external vendors to facilitate, monitor and track issues and escalations.
- Serves as liaison between sales teams and management.
- Reports patterns trends or issues that may be preventing contracted brokers from successfully enrolling members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
