Rep, Sales Account Service I

Lumen Solutions Group Inc. • Washington, DC

1d

About The Position

This position will work in collaboration with leadership to provide support to the internal and external sales team and is responsible for providing support for sales and retention. Serves as liaison within Client and with external vendors for sales related issues and escalations. Position is accountable for supporting sales agents with various inquiries and escalations.

Requirements

• High School Diploma
• 3 years experience working in Sales or Customer Service
• Proven experience in generating additional leads and market value for the company.
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
• Sales (Medicare)
• customer service
• broker support
• CRM/multi-program capabilities
• flexibility

Responsibilities

• Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints.
• Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals.
• Develops understanding of commission related issues.
• Serves as market segment product expert.
• Remains current on all legislative changes and regulation updates and communicates to appropriate departments within Client to insure consistent information dissemination corporate-wide.
• Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.
• Develops and maintains a strong relationship with internal Client staff and account support staff to identify and resolve sales related inquires and escalations.
• Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.
• Provides regular updates to management with regard to identified and outstanding issues.
• Works with internal teams and external vendors to facilitate, monitor and track issues and escalations.
• Serves as liaison between sales teams and management.
• Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED