Sales Account Representative

Supermicro•San Jose, CA

1d•Onsite

About The Position

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Requirements

Associate degree is required.
1+ years of customer service experience in tech industry is desired.
Experience in data entry with strong attention to details.
Familiar with scheduling production and tracking orders.
Possess strong communication skills, ability to communicate both effectively and professionally through: phone, E-mail, verbal and presentation – these will be closely evaluated skills across multiple disciplines, cultures and geographies.
Experience in customer service and dealing with clients directly, must have problem solving skills.
Strong organizational skill, consistent track record of meeting or exceeding assigned jobs.
Must have expert knowledge on excel.

Nice To Haves

Bachelor degree is strongly preferred.

Responsibilities

Responsible for sales account maintenance.
Provide technical and administrative product information.
Performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents.
Monitor inventory, follow up ETA with purchasers and feedback to internal departments in a timely manner for any discrepancies.
Act as a liaison between sales, purchasing, production, procurement, and logistics departments.
Provide assistance for intra-company project coordination between sales and non-sales departments.
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns.
Develop superior customer service relationships with prospects, compose report and send to clients on daily basis.
Provide backup support for the manager and team members.