Sales Account Representative
About The Position
Supermicro is looking for a Sales Account Representative with experience in selling technical solutions and developing business. The ideal candidate will have a proven track record in establishing enterprise-level relationships and consistently exceeding sales quotas. This role involves sales account maintenance, providing technical and administrative product information, and performing daily clerical and office tasks such as typing correspondence, coordinating, data entry, creating quotations, and processing documents. The representative will also monitor inventory, follow up on estimated times of arrival (ETA) with purchasers, and provide timely feedback to internal departments regarding any discrepancies. They will act as a liaison between sales, purchasing, production, procurement, and logistics departments, and assist with intra-company project coordination. Additionally, the role includes entering, monitoring, and communicating directly with clients about their order status, facilitating credit issues, and negotiating returns. Developing superior customer service relationships with prospects and sending daily reports to clients are key responsibilities. The position also provides backup support for the manager and team members.
Requirements
- Associate degree is required
- 1+ years of customer service experience in tech industry is desired
- Experience in data entry with strong attention to details
- Familiar with scheduling production and tracking orders
- Possess strong communication skills, ability to communicate both effectively and professionally through: phone, E-mail, verbal and presentation
- Experience in customer service and dealing with clients directly
- Must have problem solving skills
- Strong organizational skill
- Consistent track record of meeting or exceeding assigned jobs
- Must have expert knowledge on excel
Nice To Haves
- Bachelor degree is strongly preferred
Responsibilities
- Sales account maintenance
- Provide technical and administrative product information
- Perform daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
- Monitor inventory, follow up ETA with purchasers and feedback to internal departments in a timely manner for any discrepancies
- Act as a liaison between sales, purchasing, production, procurement, and logistics departments
- Provide assistance for intra-company project coordination between sales and non-sales departments
- Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
- Develop superior customer service relationships with prospects, compose report and send to clients on daily basis
- Provide backup support for the manager and team members
Benefits
- Comprehensive benefits package
- Candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
