Sales Account Manager
About The Position
At PAR, we're helping the world's most recognizable restaurant brands turn guest engagement into lasting loyalty. As the leading restaurant loyalty and marketing platform, we empower enterprise brands to create seamless omnichannel experiences that drive customer retention, frequency, and revenue. We're looking for an Enterprise Sales Account Manager to own and expand relationships within our largest customer accounts. In this highly visible role, you'll lead complex enterprise renewals, uncover growth opportunities, and partner with executive stakeholders to maximize the value our customers receive from Punchh. Success in this position requires a strategic, commercially minded professional who thrives in executive-level conversations, navigates complex negotiations with confidence, and enjoys turning strong customer partnerships into long-term business growth. If you're energized by driving retention, expansion, and meaningful customer outcomes in a fast-moving SaaS environment, we'd love to meet you.
Requirements
- 3-5 years of experience in enterprise renewals, strategic account management, or customer growth within a SaaS environment required
- Proven success leading complex, high-value renewals and expansion opportunities with enterprise or Fortune 500 customers.
- Strong executive presence with the ability to build trusted relationships and negotiate with VP and C-level stakeholders.
- Skilled in navigating complex contract negotiations, multi-year agreements, and commercial discussions that drive retention and revenue growth.
- Data-driven mindset with experience leveraging CRM tools and customer insights to inform account strategy and renewal planning.
- Thrives in fast-paced, high-growth environments and approaches challenges with flexibility, ownership, and a solutions-oriented mindset.
Nice To Haves
- Experience in restaurant technology, hospitality, loyalty, marketing, or adjacent customer engagement platforms is a plus.
Responsibilities
- Lead the end-to-end renewal strategy for a portfolio of enterprise customers, protecting and growing recurring revenue.
- Negotiate complex agreements that deliver value for both customers and PAR while maximizing long-term account growth.
- Consistently achieve and exceed retention, renewal, and expansion objectives.
- Build trusted relationships with executive stakeholders and become a key advisor on loyalty, marketing, and customer engagement strategies.
- Guide renewal conversations that align Punchh solutions with evolving business goals and priorities.
- Identify, develop, and close upsell opportunities within existing enterprise accounts.
- Partner across Sales Engineering, Marketing, and Product teams to bring new solutions and value-added capabilities to customers.
- Work cross-functionally with Customer Success, Product, and Finance to create exceptional customer experiences and successful renewal outcomes.
- Help ensure customer feedback, product innovation, and commercial strategy remain tightly aligned.
- Leverage customer data, usage trends, and market intelligence to strengthen retention strategies and uncover growth opportunities.
- Stay ahead of industry trends and competitive movements to continuously refine your approach.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
