Sales Account Manager

Tomra•Fayetteville, NY

16d•Hybrid

About The Position

TOMRA North America, a leading International Reverse Vending and Recycling Company, is seeking a Sales Account Manager to serve as the primary strategic partner for key regional and national accounts. This role is crucial for driving customer success and expanding TOMRA’s recycling and redemption solutions across multiple bottle bill states. The Account Manager will own the end-to-end account relationship, ensuring full customer compliance with state deposit laws. As the main point of contact for both corporate and store-level teams, they will manage escalations, resolve issues, and drive continuous improvement. This position involves training customer staff, managing a multi-state territory, and representing TOMRA within industry groups and regulatory communities to strengthen relationships with distributors, redemption networks, and environmental stakeholders.

Requirements

Proficient in MS Office software, especially MS Excel & MS PowerPoint
Knowledge of Customer Relations software (e.g. SalesForce, IFS)
Excellent oral/written communication skills
Excellent presentation skills
Excellent customer relations skills
Availability to travel at least 50% of the time
Two (2) – four (4) years of college.
Five years sales support experience and work with sales staff.

Nice To Haves

Preferred basic understanding of TOMRA technology or equivalent
Experience working within the beverage industry preferred

Responsibilities

Serve as the primary contact for regional and national accounts, developing strategies that support customer goals and expand TOMRA’s recycling solutions, and other affiliated products.
Maintain deep knowledge of bottle bill laws across multiple states (e.g., NY, MI, IA, CT, MA, ME, VT) and guide customers through compliance requirements and regulatory changes.
Lead customer onboarding, including site surveys, workflow design, capacity planning, and execution of installations, upgrades, and retrofits.
Ensure customers understand TOMRA’s equipment portfolio, system capabilities, reporting tools, and operational best practices.
Monitor operational performance across locations, analyzing uptime, service trends, and redemption volumes to drive efficiency improvements.
Partner closely with field service and operations teams to ensure proactive maintenance and timely resolution of technical issues.
Provide performance dashboards and strategic insights to help customers enhance experience and optimize labor and throughput.
Manage contract renewals, service agreements, and commercial discussions while identifying opportunities for solution upgrades and expansion.
Train store and redemption center teams on machine operation, troubleshooting, safety, and regulatory requirements; develop training materials and workshops.
Act as the escalation point for operational issues, coordinating cross-functional teams to resolve problems and implement corrective actions.
Conduct quarterly or semi-annual business reviews, presenting insights on performance trends, regulatory impacts, and efficiency gains.
Manage a multi-state territory site visits, regular communication, and maintaining accurate CRM documentation (IFS).
Represent TOMRA at bottle bill association meetings, recycling conferences, environmental sustainability events, and local stakeholder gatherings.