Sales Account Manager – Southeast (Building & Construction Compounds)

Westlake

7d•Remote

About The Position

The Sales Account Manager will drive sales growth by meeting and exceeding sales goals and objectives. This position requires a thorough understanding of compounds and market conditions and the ability to communicate and collaborate across departments to ensure customer satisfaction effectively. In this role, the Account Manager will develop and maintain strong customer relationships, understand market trends and execute each sales process effectively. They will provide superior and efficient customer service and account management through daily management to strategic domestic accounts, and seeking solutions, both internally and externally, for process improvement, industry and logistical changes, and customers’ requests. The Account Manager must communicate clearly and concisely to team members and others within our organization along with customers and vendors and support product management with pricing and forecasting. Must live in the Southeast of the United States.

Requirements

Bachelor's degree in a relevant field is required.
Must have a minimum of seven years of customer service or three years of sales experience
Five years of progressive experience in customer service and sales in place of degree requirement
Demonstrated skills at Account relationship management
Excellent skills as an effective and persuasive speaker; excellent writing skills
Ability to work with high level executives and support personnel
Must possess and exhibit exceptional self-motivational characteristics
Must be computer literate and be able to operate multiple office machines
Strong communications skills are required
Must be detailed oriented
Must be able to work in a pressured environment with rigid deadlines and be willing to work overtime when required
Must be team minded

Nice To Haves

Master’s degree is preferred

Responsibilities

Act and Serve as the main point of contact in all matters related to client concerns and needs.
Communicate with the T&D team, Operations team and Sales personnel on product selection, availability and shipment status
Develop and maintain relationships with current and potential accounts in territory
Communicate daily by telephone and/or email with customers regarding order status and pro-actively communicates information relative to their needs
Determine individual territory sales strategies for all customers. This is to include: product mix, margin upgrade, optimal ship to locations, sales call frequency, management visit frequency, technical service visit frequency and agenda
Identify and perform due diligence for new direct and distribution opportunities
Support Product management for territory Pricing and Sales forecasting for all customers
Work/Communicate with our Supply chain department to ensure on time delivery
Work with customer service representatives, technical and development and product management on complaint resolution upon receipt from customer
Ensure customer master data is up to date in systems and profiles
Coordinate and review customer credit status with credit analyst to prevent shipments to customers who are credit risks
Comply with all company and governmental policies and procedures
Fully support company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on our team
Provide KPIs on a monthly, quarterly, or annual basis; SIP, Monthly report out, etc.
Keeping an eye on yearly objectives/goals to reach the global goals (personal and team - global)
Any additional responsibilities or tasks as assigned