Sales & Account Manager Senior Representative

Amadeus•Miami, FL

14h•Onsite

About The Position

As a Sales & Account Manager Senior Representative, you will contribute meaningfully to achieving successful outcomes within agreed timelines. You will define and deliver an account development strategy that supports sustainable growth at regional and global levels. This includes collaborating closely with Customer Success Managers (CSMs) and Pre-Sales (Solution Consulting) professionals. You will build relationships with senior stakeholders and work across teams to promote high customer satisfaction, effective solution adoption, and value creation. Experience in the travel industry is helpful for understanding customer needs and market context.

Requirements

Significant experience in commercial leadership roles, or equivalent capabilities, across IT solution sales, marketing, account management, or project management.
Extensive experience in enterprise IT sales environments and complex B2B solution implementation.
Experience in commercial environments.
Ability to collaborate effectively with teams from diverse backgrounds, locations, and perspectives.
A relevant degree in Business Administration, Sales, Marketing, or a related field or equivalent professional experience.

Nice To Haves

Experience in the travel industry is helpful for understanding customer needs and market context.
Experience in the travel industry is highly regarded

Responsibilities

Develop and implement strategies and plans that support key business goals and a reliable sales pipeline in information technology (IT).
Set clear objectives across short-, mid-, and long-term horizons for customer engagement, commercial growth, solution adoption, and marketing.
Create and maintain an Account Development Plan (ADP) aligned with cross-functional partners and synchronized with the Customer Success Plan.
Share insights on customer needs, market trends, challenges, and competitive developments with internal teams.
Support and guide global team members, including Account Managers and CSMs.
Provide input to Product Marketing Management (PMM) to help shape customer-focused solutions.
Build relationships with senior customer stakeholders to assess new business opportunities.
Initiate collaborative pre-sales activities such as solution workshops and product demonstrations.
Work with internal teams to update contracts accurately and lead acquisition and renewal processes.
Coordinate customer requests with timely follow-up and clear communication.
Support effective use of Amadeus technology and promote achievement of performance and service goals.
Share product and solution updates with customers in partnership with the CSM team.
Partner with CSMs and pre-Sales to retain and grow the IT solution portfolio.
Facilitate business reviews, executive meetings, and joint marketing engagements to align priorities and encourage value creation.
Foster effective collaboration with internal teams to support high-quality service delivery.
Contribute to process improvements and organizational development efforts.
Organize regular account team meetings to track ADP progress and align next steps.
Manage sales processes and maintain accurate customer data in Salesforce.
Escalate customer issues, including billing matters, and contribute to product lifecycle discussions.