Sales Account Manager 1

Red River • Boston, MA

1d • Hybrid

About The Position

The Sales Account Manager 1 exercises judgment when following detailed instructions and standardized procedures to complete assigned tasks and meet deadlines. In this role, the individual is responsible for supporting the development and implementation of account strategies, assisting in customer engagement, and facilitating the sales process to achieve business targets. This role focuses on learning Red Hat’s sales methodologies, managing CRM records, and supporting basic account strategies to build the skills necessary for success in field sales and handling standard assignments and resolving issues of minimal complexity, following established procedures. This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

Requirements

• Bachelor's degree in computer science, computer engineering, or equivalent experience
• 1-3 years of experience working in a technical presale, support, or consulting role
• Strong sale experience selling into technological markets with Open Source technologies and product offerings
• Ability to travel up to 50%

Responsibilities

• Support senior account executives by assisting in customer engagements, focusing on identifying customer needs and supporting Red Hat's business value proposition.
• Identify and pursue opportunities for account expansion through renewals, up-sell, and cross-sell.
• Collaborate with Red Hat ecosystem partners to drive pipeline within a sales territory.
• Manage data entry and customer information in the CRM system, ensuring accurate record-keeping of sales activities, including follow-up tasks and customer information including, but not limited to quoting and sales process entries (e.g. MEDDPICC).
• Collaborate with various internal teams to provide necessary information for deal processing.
• Participate in sales forecasting and pipeline management under the guidance of senior team members.
• Understand basic aspects of Red Hat’s product and services portfolio, assisting with cross-sell and up-sell opportunities.
• Assist in executing account strategies, including tracking and following up on sales activities to meet assigned sales targets.
• Align Red Hat products to customer use cases based on business value.
• Work with a cross-functional team comprised of Tech and Partner Sales to achieve sales turrets across multiple routes to market and product sets.
• Prospecting at a foundational level including but not limited to cold calls, emails, social media, and corporate sales plays & campaigns.
• Participate in cross-functional collaboration with partner teams to expand customer engagement opportunities.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees