Sales Account Leader/ Customer Service Representative

PCC Talent Acquisition Portal • South Gate, CA

4d • Onsite

About The Position

The Sales Account Leader/Customer Service Representative will be responsible for managing customer accounts, coordinating shipping requirements, maintaining customer demand in the ERP system, preparing bids, negotiating specifications and contractual provisions, and coordinating program performance. This role also involves setting up new account information, resolving customer issues, ensuring adherence to contract terms, and working with various levels of personnel to develop contract strategies. Employees are expected to follow safe work practices and Company policies, and to act in an honest, ethical, and professional manner.

Requirements

• Excellent communication skills.
• PC/Symix/Syteline skills.
• Self-directed and works well in a matrix organization.
• Attention to detail and the ability to spot errors and inconsistencies.
• Ability to work with a team at all levels of an organization.
• Bachelor’s degree required.
• Four-years related work experience.
• Aerospace Industry experience.
• Familiarity with standard cost concepts, practices, and procedures within a particular field.
• US Citizenship or Perm Residency is required due to government military contracts.

Responsibilities

• Liaison with customer sourcing.
• Coordinates customer shipping requirements with certified scheduling reports.
• Responsible for maintaining customer demand in Wyman Gordon ERP system (dates, quantities, shipping addresses, etc).
• Preparing bids and negotiating specifications and contractual provisions.
• Coordinate and monitor the scheduling, pricing, and technical performance of company programs.
• Sets up new account information and resolves customer issues/problems.
• Responsible for ensuring customer adherence to contract terms and conditions.
• Performs additional tasks as required.
• Work with different levels of personnel within an organization to analyze and solidify an overall contract strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level