Sales Account Executive

FORT HALL CASINO • Fort Hall, ID

10d • $18 - $25 • Hybrid

About The Position

Contributes to the efficient daily operation of sales activities by selling guest rooms, meeting rooms, and additional services to companies or groups as needed and in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

• High school diploma/GED.
• One (1) year of sales experience; hotel sales preferred.
• A combination of relevant education and related work experience may be considered.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.
• Must obtain and maintain a driver's license and qualify for insurance coverage on company vehicles.
• Pre-employment drug screen
• Personal reference check and employment verification
• Federal, State, and/or tribal criminal history backgrounds will be conducted
• Knowledge of Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Knowledge of Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Knowledge of Department organization, functions, objectives, policies and procedures.
• Knowledge of Sales strategies, customer relationship management, and hospitality operations.
• Knowledge of Cash handling, banking, and basic accounting methods and procedures.
• Knowledge of Customer service standards.
• Skill in Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Skill in Upselling and cross-selling tactics.
• Skill in Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Skill in Handling multiple tasks simultaneously.
• Skill in Addressing customer problems.
• Skill in Providing exceptional customer service.
• Ability to Communicate efficiently and effectively both verbally and in writing, individually and in meetings; present effectively in group settings.
• Ability to Maintain confidentiality.
• Ability to Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to Analyze situations and adopt appropriate courses of action.
• Ability to Establish and maintain professional relationships with the public, guests, and co-workers.
• Ability to Demonstrate sensitivity to the needs of guests.
• Ability to Remain calm in emergency or crisis situations.
• Ability to Handle multiple tasks and meet deadlines.
• Ability to Work independently with minimal supervision.
• Ability to Adapt to varying situations.
• Ability to Work in a fast-paced environment and meet deadlines.
• Ability to Uphold strong ethics and integrity.

Nice To Haves

• hotel sales preferred

Responsibilities

• Communicates daily with Sales Director, Food & Beverage Manager, culinary staff, banquet staff, and operations staff about the needs of guests and their expectations.
• Coordinates and delivers effective sales presentations.
• Sources, identifies, and pursues outside networking opportunities through professional industry resources and community events, or special events attended by prospects.
• Makes inventory or other changes, including group and convention blocks.
• Ensures Sales department presence at booked events.
• Sustains direct contact with the public, by demonstrating exceptional customer service.
• Greets and assists visitors as a representative of the Sales Department.
• Assists with maintaining an extensive client database for follow-up sales communications via in person, by phone, email, mail, etc.
• Assists with follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
• Ensures all events are closed out and payment is collected prior to client event.
• Contributes to a team effort and accomplishes related results as required.
• Maintains strict confidentiality of all information processed through the department including records, reports, documents, conversations, etc.
• Maintains a professional, organizational, and community reputation.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED