SAI Support Intern

The Church of Jesus Christ of Latter-day Saints • Salt Lake, UT

21h • Hybrid

About The Position

This position is a tier-2 support agent role for products and applications used by Seminaries & Institutes throughout the world. Candidate must be willing to answer and respond to support inquiries via support tickets, emails, phone calls, and community forum moderation. This position offers a 100% remote schedule, with strong encouragement to come into the office one day per week. Remote schedules will be reviewed and approved individually following the employee’s hire.

Requirements

• Currently enrolled in a college or university or have graduated within the past year.
• Must be proficient in Microsoft Office programs, including: Excel, Word, and Outlook.
• Highly organized and self-motivated.
• Quick learner of software applications.
• Good written and verbal communication skills are a must as this position will be helping end users understand the product and helping to produce new product feature requests.
• Team player.

Responsibilities

• Provide support through email, chat, support software, and virtual meetings.
• Learn the software development process and act as a key player in gathering user feedback, writing up bugs, and helping end users understand how to use essential S&I software.
• Learn how to use Seminary & Institute software and systems used to track work.
• Communicate effectively with users in the field, product managers, and software developers to ensure all parties thoroughly understand issues.
• Work with Product Managers to help inform them of issues, bugs, and improvement ideas.
• Maintain professional work habits. (Answer emails, be present in meetings, etc.)
• Create, Review, and Maintain support content for S&I Support website

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed