Sage 100 Product and Implementation Manager

Nuvei

7d•Hybrid

About The Position

The Sage 100 B2B Product & Implementation is a specialist role within the Solutions Delivery team, focused on guiding mid-market and enterprise B2B clients through the end-to-end implementation of Nuvei's integrated payment solutions within Sage 100 environments. This role carries a primary focus on Sage 100, while maintaining the adaptability to support implementations across other ERP platforms as the business grows. You will own the implementation lifecycle from kick-off through go-live, acting as the primary technical and functional point of contact for merchants. You will combine hands-on ERP knowledge with a deep understanding of payment workflows, APIs, and integration architecture to ensure every client achieves a smooth and successful deployment.

Requirements

2-5+ years of experience in Sage 100 implementation, integration consulting, or a similar technical client-facing role.
Hands-on experience with Sage 100, including familiarity with AR and Sales Invoice modules and payment processing workflows.
Exposure to or working knowledge of additional ERP platforms such as Acumatica, Microsoft Dynamics, or NetSuite — willingness to learn new platforms is essential.
Technical understanding of APIs, payment gateways, and integration workflows.
Experience with ticketing and project management tools (e.g. Jira, Quickbase or similar).
Strong communication skills with the ability to translate technical concepts for non-technical audiences.
Proven ability to manage multiple projects simultaneously, prioritise effectively, and deliver against deadlines.
Ability to use AI technologies to increase efficiency and accelerate get to revenue.
English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Responsibilities

Lead end-to-end B2B client ERP implementations of Nuvei's integrated payment solutions within Sage 100 and other ERP environments.
Conduct kick-off calls to align on scope, timeline, technical requirements, and client expectations.
Configure, install, and validate Nuvei payment integrations within the client's Sage 100 and existing technology stack.
Guide clients through UAT (user acceptance testing), troubleshoot issues, and manage the path to go-live.
Serve as the subject matter expert for Sage 100 integrations, including AR, and payment processing workflows.
Apply working knowledge of Sage 100 API process, sync processes, and integration components to diagnose and resolve technical blockers.
Leverage understanding of additional ERP platforms (e.g. Acumatica, Dynamics, NetSuite) to support cross-platform implementations as required.
Provide integration-specific guidance to internal development and product teams, including clarifications on Sage 100-level functionality.
Assist with access to ERP environments and coordinate QA for integrated payment solutions.
Manage multiple concurrent B2B implementation projects across different clients.
Maintain accurate and timely updates across all ticketing and project management systems (e.g. Jira, ADO, Zen desk).
Identify and escalate stalled projects, blockers, or risk items proactively with replication of client steps and a clear road map to go live.
Communicate clearly and confidently with both technical and non-technical stakeholders throughout the implementation process.
Report on implementation metrics and project status to the head of solution delivery and other stakeholders.
Work closely with Product and Development teams to flag ERP-specific issues, contribute to feature scoping, and assist with QA on new releases.
Partner with Sales to support pre-sales technical questions and review integration-related collateral for accuracy.
Collaborate with the Support team to ensure seamless transitions from implementation to ongoing support.
Participate in knowledge transfer sessions between Product and Solutions Delivery.
Identify opportunities to improve implementation processes, tooling, and documentation.
Explore automation and workflow efficiency using approved AI and internal tools.
Contribute to the development of implementation playbooks, best practice guides, and training materials.