Safety Supervisor - Transportation - Non CDL

WeDriveU•Hyde Park, MA

3d•Onsite

About The Position

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Requirements

Must have open availability - flexible schedule
Ability to multitask and pay extreme attention to detail.
Self-motivated with the ability to prioritize and problem solve.
Knowledge of Google applications with intermediate to advanced Sheet skills.
Outstanding interpersonal and communication skills
Excellent customer service skills
Able to lift up to 50 pounds, climb stairs, and be on your feet for an extended period.
Minimum of 5+ years of experience in Operations Management with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience

Nice To Haves

Commercial Driver's License with Passenger Endorsement (Preferred. Not required)
Experience in public or private alternative transportation demand management (TDM)
Knowledge of DMV policies and procedures

Responsibilities

Ensures that operator activities are in compliance with company requirements for safe bus operations including compliance with corporate safety training processes and practices.
Responds to vehicle accidents and incidents, including travel to and from accident locations as operationally required; provides on-scene and post-incident support to operators; completes required accident and incident documentation; and coordinates notification and communication with internal departments and third-party insurance vendors when needed, in accordance with Company and FTA requirements.
Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints/incidents, bus and/or worker safety, location issues, accidents), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future
Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
Monitors on-time performance
Prepares and submits required reports in a timely manner, to applicable vendors, agencies and teams
Supervises compliance with Company policies and/or processes by action and speech; discusses any breach of policy and procedure noted with Safety and Operations teams
Evaluates the performance of all driver personnel on a regular basis according to company policy
Other duties as assigned