Safety Specialist

City of Charlotte•Freedom, NH

6d•$26 - $37

About The Position

The Passenger Vehicles for Hire Safety Specialist enforces Section 22 of the Charlotte City ordinance, which applies to more than 95 companies and 1,800 drivers and vehicle owners operating taxicabs, limousines, paratransit, shuttle, and contract vehicles. The role processes applications and enforces company, driver, and vehicle permits throughout Charlotte city limits. It also conducts criminal background checks, investigates application validity, and determines eligibility for approval or denial based on submitted documentation. The position gathers and analyzes operational statistics, makes planning recommendations, and communicates with the public, CMPD divisions, and City departments about the Passenger Vehicles for Hire unit and applicable ordinance requirements. Work also includes daily enforcement, issuing citations when needed, maintaining current knowledge and confidential records, and monitoring supplies and orders. The work takes place indoors and outdoors and includes frequent use of computers, files, and phones.

Requirements

High school graduate or equivalent and at least three years of related experience, or an associate degree and at least one year of related experience.
Must be able to obtain and maintain a City of Charlotte driving permit.
Strong organizational skills.
Knowledge of supervisory principles, practices, techniques, and staff performance evaluation.
Ability to work independently and handle dynamic timelines.
Ability to develop proactive solutions and think critically.
Ability to plan, direct, work as part of a team, and establish effective working relationships with employees, staff, and the public.
Excellent verbal and written communication, interpersonal, and customer service skills, and the ability to maintain a professional attitude and disposition.
Ability to ride in taxicabs to verify taximeter accuracy.
Ability to perform tasks involving grasping, talking, hearing, seeing, repetitive motions, sitting, standing, climbing, or walking for extended periods; light to moderate lifting and carrying; and occasional crouching, stooping, squatting, crawling, reaching, pushing, and pulling.
Ability to operate a CMPD-assigned vehicle.
Ability to use one or more senses attentively for proofreading, data entry, and tabulating data; work amid frequent interruptions; comprehend written work-related information; and hear, understand, and distinguish speech.
Final candidates must pass a pre-employment drug-screening test and physical examination. Candidates may be asked to take a skills test or participate in other assessments.

Nice To Haves

Bachelor’s degree in business management or related coursework.

Responsibilities

Schedule application-submission appointments and assist with processing.
Interview applicants and process company, driver, and vehicle applications.
Conduct criminal background checks and investigate application validity to determine eligibility for approval or denial based on documentation.
Collect, analyze, and report departmental operational statistics and make planning recommendations based on those reports.
Collaborate with the public, internal CMPD divisions, and City departments to communicate information about the Passenger Vehicles for Hire unit and Charlotte City Ordinance.
Resolve problems related to criminal background record results.
Conduct required daily enforcement and issue citations when needed.
Maintain current knowledge and confidential records concerning federal, state, and local laws and departmental and divisional policies and procedures.
Monitor supplies and materials for the assigned area, obtain vendor quotes, and track orders.
Perform other duties as assigned.