Safety Specialist

City of Charlotte•Charlotte, NC

About The Position

The Passenger Vehicles for Hire Safety Specialist enforces Section 22 of the Charlotte City ordinance, which applies to more than 95 companies and 1,800 drivers and vehicle owners operating taxicabs, limousines, paratransit, shuttle, and contract vehicles. The position processes applications and enforces company, driver, and vehicle permits throughout Charlotte city limits. The specialist schedules application appointments, assists applicants, conducts interviews, processes applications, performs criminal background checks, and investigates documentation to determine eligibility for approval or denial. The role also collects and reports operational statistics, makes planning recommendations, communicates with the public and City partners, conducts daily enforcement, and may issue citations. It requires maintaining confidential records and current knowledge of relevant laws, policies, and procedures, as well as monitoring supplies and coordinating purchasing tasks. Work takes place indoors and outdoors, with exposure to atmospheric and environmental conditions and frequent use of computer screens, files, and phones. The role involves operating a CMPD-assigned vehicle and may require riding in taxicabs to verify taximeter accuracy. Physical activities may include extended sitting, standing, climbing, or walking; light to moderate lifting and carrying; and occasional crouching, stooping, squatting, crawling, reaching, pushing, and pulling. The position requires focused sensory use, proofreading and data entry, and the ability to work amid interruptions.

Requirements

High school diploma or equivalent and at least three years of related experience, or an associate degree and at least one year of related experience.
Obtain and maintain a City of Charlotte driving permit.
Strong organizational skills.
Ability to work independently and manage dynamic timelines.
Ability to develop proactive solutions and apply critical thinking.
Ability to plan, direct, and work as a team with colleagues, and establish effective working relationships with employees, staff, and the public.
Excellent verbal and written communication, interpersonal, and customer service skills, with a professional attitude and disposition.
Ability to ride in taxicabs to verify taximeter accuracy.
Diligence and attention to detail when processing criminal backgrounds and reading and writing.
Ability to operate a CMPD-assigned vehicle.
Ability to comprehend written work-related documents and hear, understand, and distinguish speech.
Final candidates must pass a pre-employment drug-screening test and physical examination.
A background check is required for final internal or external candidates.

Nice To Haves

Bachelor’s degree in business management or related coursework.
Knowledge of supervisory principles, practices, and techniques, including evaluating staff performance.

Responsibilities

Schedule application-submission appointments and assist with processing.
Interview applicants and process company, driver, and vehicle applications.
Conduct criminal background checks and investigate application validity and supporting documentation to determine eligibility for approval or denial.
Collect, analyze, and report departmental operational statistics and make planning recommendations based on the reports.
Collaborate with the public, CMPD divisions, and City departments to communicate information concerning the Passenger Vehicles for Hire unit and City ordinance using established guidelines.
Resolve problems related to criminal background-check results.
Conduct required daily enforcement and, when necessary, issue citations to passenger vehicles for hire.
Maintain current knowledge and confidential records regarding federal, state, and local laws and departmental and divisional policies and procedures.
Monitor and maintain supplies and materials for the assigned area, obtain vendor quotes, and track orders.
Perform other duties as assigned.