Safety & Security Overnight

Marriott•Chicago, IL

2d•$30 - $31•Onsite

About The Position

This position involves patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. The role requires locking property entrances when necessary, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The individual will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and de-escalate guest/employee disturbances. This role also involves calling for outside assistance when needed, completing incident reports, handling interruptions and complaints, and resolving safety hazard situations. The Safety & Security Overnight position requires escorting unwelcome persons from the property, reporting to scenes of vehicle accidents/thefts, and using proper code responses. A key responsibility is completing a Loss Prevention shift summary/daily activity report and maintaining the confidentiality of all Security/Loss Prevention and property reports and documents, releasing information only to authorized individuals. The role also includes conducting investigations, gathering evidence, and interviewing relevant parties. Additionally, the position requires adherence to all company policies and procedures, reporting accidents and unsafe work conditions, completing safety training, maintaining a clean and professional appearance, protecting company assets, and welcoming guests according to company standards. Anticipating and addressing guest service needs, assisting individuals with disabilities, and thanking guests with appreciation are also essential. The role demands clear and professional communication, accurate and complete written documentation, and developing positive working relationships. Compliance with quality assurance expectations and standards is mandatory. Physical requirements include standing, sitting, or walking for extended periods, reading and visually verifying information, inspecting tools and equipment, entering and locating information on computers, moving at a speed required to respond to work situations (e.g., run, walk, jog), and performing tasks that may require fine motor skills and hand-eye coordination. The role involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance and over 75 pounds with assistance. It also requires reaching overhead and below the knees, bending, twisting, pulling, and stooping. Other reasonable job duties as requested by Supervisors may also be performed. Some states may have additional licensing/registration requirements.

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors