Safety & Security Officer

Rawhide•Chandler, AZ

16d•Onsite

About The Position

The Safety & Security Officer is responsible for helping provide a safe, secure, and welcoming environment for guests, employees, vendors, contractors, and event participants at Rawhide Western Town. Serving as both a safety professional and a guest service ambassador, this position maintains a visible presence during concerts, festivals, rodeos, private events, holiday celebrations, and other special events. Responsibilities include conducting routine patrols, assisting with crowd management, controlling access to restricted areas, responding to incidents and emergencies, and supporting a positive guest experience through exceptional customer service.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Previous experience in security, law enforcement, emergency services, or a related field is preferred.
Excellent observational skills and attention to detail.
Strong communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Ability to work independently and as part of a team.
Basic understanding of safety and security principles.
Ability to stand and walk for extended periods, often in outdoor conditions.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
Must be able to pass a background check.

Nice To Haves

First Aid/CPR/AED certification.
Experience in crowd management or event security.
Familiarity with Rawhide Western Town's layout and operations.
Bilingual abilities are a plus.

Responsibilities

Conduct routine safety and security patrols throughout Rawhide Western Town, including event venues, attractions, parking lots, backstage areas, vendor locations, and other assigned areas.
Maintain a visible presence to deter unsafe behavior and promote a safe environment.
Monitor guest activity and remain alert for safety hazards, suspicious behavior, policy violations, and potential security concerns.
Promote compliance with venue policies and event rules through professional communication and sound judgment.
Assist with bag inspections, credential verification, ticket or wristband validation, and access control as assigned.
Monitor restricted, employee-only, and VIP areas to prevent unauthorized access.
Respond appropriately to disturbances, accidents, medical emergencies, lost children, lost property, severe weather, and other incidents while following established procedures.
Coordinate with supervisors, Tribal Police, emergency medical services, fire personnel, or other emergency responders when additional assistance is needed.
Preserve the integrity of incident scenes when appropriate and document observations accurately.
Complete detailed and accurate incident reports before the end of each shift.
Assist with crowd management before, during, and after events to promote guest safety and efficient movement throughout the venue.
Direct pedestrian and vehicle traffic as assigned.
Support opening and closing event procedures, including venue walkthroughs and securing designated areas.
Assist with emergency evacuations and implementation of emergency action plans.
Provide safety and security support for performers, entertainers, VIP guests, vendors, and special events as assigned.
Assist event leadership in maintaining orderly operations during high-volume attendance.
Serve as a professional ambassador for Rawhide Western Town by creating a welcoming, respectful, and service-oriented environment.
Greet guests, answer questions, provide directions, and offer event information.
Resolve guest concerns using professionalism, empathy, and sound judgment while maintaining a positive experience.
Assist guests requiring additional support, including families with children, elderly guests, and individuals with disabilities.
Maintain a calm, approachable, and professional demeanor in all interactions.
Maintain effective communication with supervisors, event management, fellow officers, Tribal Police, emergency responders, vendors, contractors, and other departments.
Attend pre-event briefings, safety meetings, and required training sessions.
Promptly report safety hazards, operational concerns, guest complaints, or unusual incidents.
Work collaboratively with event staff to support successful event operations while prioritizing safety.
Demonstrate professionalism, accountability, and teamwork throughout each event.
Complete incident reports, patrol logs, daily activity reports, and other required documentation accurately and promptly.
Maintain confidentiality of sensitive or confidential information.
Follow all organizational policies, safety procedures, and emergency response protocols.
Maintain assigned uniforms, communication equipment, and other issued equipment in good working condition.
Perform other duties as assigned to support Rawhide Western Town operations.