Safety & Security Officer

Marriott • Palm Desert, CA

1d • Onsite

About The Position

This role involves patrolling property, assisting guests, monitoring security systems, and responding to emergencies. The officer will conduct hazard inspections, administer first aid, and handle guest/employee disturbances. Responsibilities include completing incident reports, resolving safety issues, escorting unwelcome individuals, and reporting vehicle accidents. The position requires maintaining confidentiality of reports and documents, conducting investigations, and gathering evidence. Additionally, the role involves completing a Loss Prevention shift summary/daily activity report. The officer must follow all company policies, report unsafe conditions, complete safety training, and maintain a professional appearance. Guest interaction includes welcoming and acknowledging guests according to standards, anticipating needs, assisting individuals with disabilities, and expressing appreciation. Communication involves speaking clearly and professionally, and preparing/reviewing written documents accurately. The role requires developing positive working relationships, supporting team goals, and complying with quality assurance standards. Physical requirements include standing, sitting, or walking for extended periods, reading various formats, visually inspecting equipment, using computers, moving at a speed required for work situations, and performing tasks that may involve running or jogging. The role also requires moving, lifting, carrying, pushing, pulling, and placing objects, with specific weight limits and assistance requirements. Fine motor skills, hand-eye coordination, and the ability to move through narrow, confined, or elevated spaces are necessary. Movement over sloping, uneven, or slippery surfaces, as well as up and down stairs or ramps, is expected. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the job duties. Other reasonable duties may be requested by supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• No specific license or certification required.

Responsibilities

• Patrol all areas of the property.
• Assist guests with room access.
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Assist guests/employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances.
• Call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Handle all interruptions and complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
• Conduct investigations and gather evidence.
• Conduct interviews with relevant parties.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Enter and locate work-related information using computers and/or point of sale systems.
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED