Safety & Security Officer Trainee

Marriott Vacations Worldwide

5d•Onsite

About The Position

This role involves patrolling property, assisting guests, monitoring security systems, conducting hazard inspections, responding to emergencies, and completing incident reports. The trainee will also be responsible for defusing disturbances, calling for outside assistance when necessary, handling interruptions and complaints, resolving safety hazards, and escorting unwelcome individuals. Investigations, evidence gathering, and interviews will also be part of the duties. The position requires maintaining confidentiality of all reports and documents and releasing information only to authorized individuals. The trainee will also complete a Loss Prevention shift summary/daily activity report.

Requirements

Complete the required State Security Guard training and submit a favorable application with all supporting documents within the first 30 days of employment.
Valid driver's license may be required with at least one year of clean driving history.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

CPR certification

Responsibilities

Patrols all areas of the property.
Assists owner/guests with room access.
Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Locks property entrances when required.
Conducts daily physical hazard inspections.
Responds to accidents, contacts EMS or administers first aid/CPR as required.
Assists owner/guests/associates during emergency situations.
Notifies appropriate individuals in the event of accidents, attacks, or other incidents.
Defuses owner/guest/associate disturbances.
Calls for outside assistance if necessary.
Completes incident reports to document all Loss Prevention related incidents.
Handles all interruptions and complaints.
Resolves safety hazard situations.
Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation.
Reports to scenes of vehicle accidents/thefts.
Calls for assistance using proper code responses.
Completes a Loss Prevention shift summary/daily activity report.
Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals.
Conducts investigations and gathers evidence.
Conducts interviews with relevant parties.
Reports accidents, injuries, and unsafe work conditions to manager.
Completes safety training and certifications.
Follows all company policies and procedures.
Ensures uniform and personal appearance are clean and professional.
Protects company assets.
Welcomes and acknowledges all owners/guests according to company standards.
Anticipates and addresses owners/guests' service needs.
Assists individuals with disabilities.
Thanks owners/guests with genuine appreciation.
Speaks with others using clear and professional language.
Prepares and reviews written documents accurately and completely.
Answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others.
Supports team to reach common goals.
Listens and responds appropriately to the concerns of other associates.
Complies with quality assurance expectations and standards.
Stands, sits, or walks for an extended period or for an entire work shift.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Performs other reasonable job duties as requested by Supervisors.