Safety & Security Manager

Meow Wolf•Grapevine, TX

4d•Onsite

About The Position

The Safety & Security Manager provides guidance and leadership to all reporting security personnel at Meow Wolf within the exhibition. Promotes good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. Must work seamlessly with GM, Operations, Finance, Human Resources, Retail/Merchandise, Food & Beverage, Events, and Sales/Marketing Directors and Managers to ensure delivery of the highest level of guest satisfaction. Reports to the General Manager with a dotted line relationship to the MW INC Director, Risk Management.

Requirements

A minimum of 5 years of experience in a leadership role within the safety & security field, preferably in the hospitality, tourism, or related industries.
Demonstrated work experience as a Safety & Security Manager or Supervisor
OSHA 30 - General Industry Certification.
Established history of creating safety policies, procedures, and protocols.
Loss Prevention programming experience.
Proficiency in English, verbal and writing.
Strong verbal, written, and interpersonal communication.
Customer service driven with outstanding communication and active listening skills.
Excellent problem-solving and multitasking skills.
Previous experience in budget development and adherence.

Responsibilities

Plan, direct, coordinate security activities to safeguard company assets, employees, guests, and visitors.
Oversee contracted security services, conducting routine audits and enforcing strict adherence to regulatory requirements and company safety protocols
Manage vendor relationships and track key performance indicators to guarantee contract security teams meet or exceed all facility security standards
Manage scheduling for all full time and part time Security Officers.
Ensure adherence to pre-approved budget and create justifications for over budget spending as necessary.
Enhances employee and guest safety through all operational procedures.
Assures optimum guest satisfaction through the delivery of excellent customer service.
Conduct physical examinations of company locations to ensure compliance with safety & security policies and requirements.
As needed, conducts safety & security training for employees, supervisors, and managers.
Prepare reports for management outlining trends for security issues and incidents on site.
Evaluates all security procedures and protocols, as well as make recommendations for improvement and risk reduction.
Manage and maintain the security equipment including metal detectors, two-way radios, etc.
Establishes and maintains a progressive and empowered workforce.
Trains, counsels, and coaches assigned Security personnel in the performance of their duties; prepares and presents performance appraisal reviews.
Aid in maintaining and updating emergency responses procedures with conducting emergency response training exercises.
Work with local law enforcement and fire department as needed.
Develop and compile data for quarterly, and annual audit reports for all incidents, trends, staffing levels, department budget expenses.
Assists Senior Leadership in developing and implementing new policies and procedures.
Manage the process of security screening for both employees (if deemed necessary) and guests.
Coordinate with events, private events, programming, outreach, and other departments for on-site needs related to security process, messaging, etc.
Secures, screens, and manages outside security vendors as needed.