Safety & Security Associate

CHILDRENS THEATRE COMPANY•Minneapolis, MN

1d•Onsite

About The Position

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Safety and Security Associate. This is a part time position that will average 12 to16 hours per week scheduled with the opportunity to pick up additional shifts. Shifts may range from four, six, or eight hours each, and may be split (i.e. early morning one day, evening another day). Shift opportunities are from 7:00 am to 11:00 pm, seven days per week. This position requires someone who is customer focused, socially preceptive, able to make sound decisions, sometimes in stressful situations, and who has the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have robust problem-solving, communication, and collaboration skills. CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities. ORGANIZATION DESCRIPTION Led by Artistic Director Rick Dildine and Managing Director Ryan French, CTC is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships. DIVERSITY AND INCLUSION STATEMENT CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status. POSITION SUMMARY Safety and Security Associates are responsible for ensuring the safety and security of patrons, staff, and visitors to Children’s Theatre Company. This position plays a key customer service role, primarily at Stage Door, welcoming staff and guests and assisting visitors. This position reports to the Facilities Operations Manager.

Requirements

Demonstrated customer service skills including working with diverse groups of people
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Decision Making – Ability to make critical decisions while following company procedures
Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind
Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Selective Attention – The ability to concentrate on a task over a period of time without being distracted
Service Orientation – Actively looking for ways to help people
Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do
Ability to stand for extended periods of time, up to 45 minutes at a time
Ability to walk and climb stairs comfortably and for extended periods, up to 60 minutes at a time
Ability to lift up to 30 pounds regularly, up to 50 pounds occasionally, and more than 50 pounds with assistance occasionally
Ability to perform duties of the position in all Minnesota weather conditions
Must be able to work a wide variety of shifts including early morning, nights, and weekends
A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access

Nice To Haves

Previous security and safety experience preferred, but not required
Previous concierge or front desk experience preferred, but not required
Ability to quickly learn technology systems such as security camera systems
Familiarity with the Outlook suite of tools and applications
Familiarity with Microsoft Word

Responsibilities

Provide a welcoming atmosphere for all guests and staff
Complete tasks at the Stage Door to ensure efficient and productive daily operations, including but not limited to: Receiving and distributing US mail, Receiving, signing for packages as needed, and notifying CTC staff of delivered packages, Assisting with dock deliveries (i.e. notifications, traffic control), Assisting with summer Theatre Arts Training check-ins and check-outs, Assisting with contractor and vendor parking and notification
Monitor CTC buildings and grounds, both via security cameras and walking rounds in the building, to ensure they are safe and secure
Ensure only authorized staff, students, and visitors are permitted into the facility and all guests have signed in
Communicate with Senior Audience Experience Manager, Front of House Manager, Font of House Performance Supervisors, and Ticket Office Supervisor during performances
Resolve any security incidents, and in the events of an elevated security incident, notify the police department to ensure the safety of staff and patrons in CTC facilities
Document all significant events in daily shift reports
Be aware of all fire, safety, and access procedures and implement appropriate responses related to those situations
Project the brand image of CTC through actions and behaviors at the Stage Door and Front Lobby
Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion
Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community