Safety, Security, and Treatment Technician
About The Position
This position facilitates supportive and therapeutic interventions by engaging in individual patient interactions consistent with treatment team recommendations. The technician will understand and appropriately apply the patient's individualized treatment plan, act as a liaison between the treatment team and direct care staff, and provide constructive input on treatment, milieu, and clinical issues. The role involves serving as a positive, professional role model to patients by effectively communicating the consequences of their behavior choices, actively participating in unit community meetings, and maintaining therapeutic boundaries with patients, providing redirection when necessary. Additionally, the technician will maintain a safe and therapeutic environment by monitoring, observing, intervening, and reporting safety issues, including patient and staff behavior and environmental concerns. They will serve as a primary resource for direct care staff in patient conflict de-escalation, attempt to resolve patient issues on the unit, and act as a responder during behavioral codes. The role also includes performing safety rounds as ordered by a physician and documenting them in the electronic health record, as well as monitoring the cleanliness of the unit and reporting non-working equipment or sanitary concerns to the Unit Manager. Documentation of unusual behavior or changes in behavior is required, along with factual, professional, and clear oral and written reports submitted before the end of the shift. Accurate and timely records for behavioral interventions are essential. Collaboration with others includes maintaining cooperative relationships with co-workers and supervisors, assisting in monitoring therapeutic activities and groups for patients, escorting patients to other departments, meals, recreational activities, and outside the hospital per protocols, and following established facility policies.
Requirements
- Ability to use computerized forms for data entry
- Ability to work any assigned post as directed by supervisor.
- Excellent oral and written communications
- Ability to prioritize and complete concurrent work demands
- Ability to work independently
- Ability to problem-solve and make decisions
- Working knowledge of conflict resolution and appropriate implementation of conflict de-escalation techniques
- Knowledge of Catawba Hospital’s safety protocols and ability to apply them
Nice To Haves
- Previous experience in healthcare or security is preferred.
Responsibilities
- Engage in individual patient interactions consistent with treatment team recommendations by understanding patient’s individualized treatment plan and applying it appropriately
- Act as liaison between treatment team and direct care staff
- Consistently provide constructive input related to treatment, milieu and clinical issues.
- Serve as positive, professional role model to patients by effectively communicating positive and negative consequences of their behavior choices
- Actively participates in unit community meetings
- Maintain therapeutic boundaries with patients and provide appropriate redirection when overstepping boundaries occur
- Monitor, observe, intervene and report any safety issues, including patient and staff behavior, and environmental issues
- Serve as primary resource for direct care staff in patient conflict de-escalation
- Attempts to resolve patient issues on the unit, calling for assistance only when needed.
- Serve as responder during behavioral codes
- Perform safety rounds as ordered by physician and document the rounding in the electronic health record
- Monitor cleanliness of the unit as well as non-working equipment on the unit; report non-working equipment and any safety concerns that can develop from non-sanitary environment to Unit Manager.
- Document all unusual behavior or changes in behavior, and report observations to professional staff
- Ensures all oral and written reports are factual, professional, clear and submitted prior to the end of the shift
- Keeps accurate and timely records for the development of behavioral interventions
- Maintains cooperative relationship with co-workers and supervisor
- Assists in monitoring therapeutic activities and/or groups for patients
- Escorts patients to other departments, meals, recreational activities and outside of hospital per protocols and procedure
- Follows established facility policies at all times and as instructed by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
