Safety Project Manager

IQVIA•Durham, NC

3d•$86,000 - $214,800

About The Position

The Safety Project Manager is accountable for management and service delivery excellence across assigned large regional and global projects involving one or more Lifecycle Safety functions, including clinical trial and/or post-market safety. The role provides leadership for customer-facing activities and oversight of operational service delivery, working cross-functionally throughout the opportunity lifecycle to deliver an integrated, transparent program aligned with customer accounts. The role serves as a primary Lifecycle Safety contact for internal and external customers and may act as an account owner for a program or customer portfolio. It oversees project planning, scope, quality, deliverables, budgets, financial performance, and customer communication. The position also acts as a Safety subject matter expert and solution architect, developing and defending solutions and pricing for new business opportunities, supporting proposals and bid defenses, and building customer relationships and partnerships. The Safety Project Manager leads virtual project teams, coordinates with operational and management teams, supports audits and inspections, and contributes to strategic initiatives and global consistency.

Requirements

Bachelor's degree in health science or another directly related field, or equivalent experience.
Four to six years of clinical research experience in a Contract Research Organization or pharmaceutical company, combining four years in Lifecycle Safety (such as Pharmacovigilance, CEVA, Medical Information, Safety Publishing, or Risk Management) and two years of project management experience.
Strong knowledge of applicable global, regional, and local clinical research regulations, including Good Clinical Practice (GCP), International Conference on Harmonization (ICH) guidelines, and IQVIA Standard Operating Procedures.
Working knowledge of Lifecycle Safety service lines and willingness to expand knowledge across those service lines and develop new skills.
Strong team management, leadership, and conflict management skills.
Strong project management, planning, and organizational skills.
Effective verbal and written communication skills, including networking and leading teleconferences.
Effective collaboration, organization, and delegation skills.
Ability to establish and maintain effective working relationships with coworkers, managers, and customers.
Ability to deliver across multiple projects and manage competing priorities.
Business focus and marketing and sales skills.
Strong presentation, report-writing, and customer-focus skills.
Ability to achieve results through communication, facilitation, and negotiation in a matrix service-delivery environment with shared accountabilities.
Independent judgment, negotiation, decision-making, and problem-solving skills.
Business acumen, financial analysis, tactical planning, and budgeting skills.
Customer focus and effective relationship-building skills.
Motivating, influencing, and conflict-resolution skills.

Responsibilities

Manage customer interfaces and communications for assigned projects and programs, serving as the primary Lifecycle Safety point of contact and liaising between customers and operational teams.
Manage customer deliverables and provide day-to-day customer-facing leadership, including project planning, timelines, scope, quality, and financial management.
Act as an account owner for programs or customer portfolios when assigned; report program- or portfolio-level metrics and oversee projects not directly led.
Design and defend proposed solutions for new standalone Safety business opportunities, including operational budget assumptions, customization, strategy, and pricing from initiation through delivery.
Represent Lifecycle Safety as a subject matter expert and lead customer-facing collateral, operational support, presentations, and meetings in collaboration with senior leadership and cross-functional partners.
Provide leadership across the customer service interface, from scoping and proposal development through bid defense, work transition, service delivery, and the product's commercial lifecycle.
Manage project and program finances, including financial system updates, revenue recognition, invoicing, budget reviews, financial analysis, and change orders.
Monitor financial performance metrics, including revenue, direct costs, timesheet costs, and contribution margin.
Develop specialist expertise and serve as a subject matter expert on departmental, regional, or global initiatives.
Work with sales and proposals teams to develop timely, tailored opportunity responses and support business growth through customer loyalty, strong customer relations, and service delivery excellence.
Manage project start-up using standard operating procedures and best practices; identify initiation risks and implement mitigation measures.
Lead internal and external stakeholder meetings, provide project status updates, and define processes and project or planning strategies.
Lead Lifecycle Safety virtual project teams, keep local and global teams informed, and coordinate with operational teams to meet customer expectations.
Facilitate sales presentations, capability presentations, bid defenses, and proposal development, including strategy, costs, and text, as needed.
Incorporate strategic options into project and program scope and processes with customers.
Develop customer relationships into partnerships, pursue customer loyalty and contract renewals, and facilitate discussions about new opportunities with existing customers.
Analyze current and future customer needs and develop innovative cross-functional Lifecycle Safety solutions.
Contribute to client and internal audits and inspections for assigned projects, and work with Quality Assurance on corrective action plans.
Collaborate with Lifecycle Safety Management to resolve project issues and address customer needs while ensuring global consistency.