Safety Project Manager

IQVIA•Durham, NC

About The Position

The Safety Project Manager is accountable for management and excellent service delivery for assigned large regional and global projects involving one or more Lifecycle Safety functions, including clinical trial and/or post-market services. The role provides leadership and accountability for customer-facing activities and operational service delivery, working cross-functionally throughout the opportunity lifecycle to deliver an integrated, transparent program aligned by customer accounts. This position manages customer communications, deliverables, project scope, timelines, quality, and finances. It serves as the primary Lifecycle Safety contact for customers and internal stakeholders and may act as an account owner with responsibility for program or portfolio-level metrics and oversight. The role also serves as a Safety subject matter expert and solution architect for new business opportunities, developing and defending operational solutions, assumptions, budgets, and pricing from initiation through delivery. The manager supports proposal development, sales presentations, bid defenses, project start-up, transition, and ongoing delivery. They build customer relationships and loyalty, identify opportunities to expand partnerships, and develop tailored, cross-functional solutions. The role works closely with Lifecycle Safety Operations, Quality Assurance, Sales, Proposals, management, and integrated partners to support consistent global delivery, address risks and issues, and contribute to audits and inspections.

Requirements

Bachelor's degree in health science or another directly related field, or equivalent experience.
4 to 6 years of clinical research experience in a Contract Research Organization or pharmaceutical company, combining 4 years in Lifecycle Safety and 2 years of project management experience.
Strong knowledge of applicable global, regional, and local clinical research regulations and requirements, including Good Clinical Practice (GCP), International Conference on Harmonization (ICH) guidelines, and IQVIA Standard Operating Procedures.
Working knowledge of Lifecycle Safety service lines, with willingness to broaden knowledge across the service lines and develop new skills.
Excellent team management, leadership, and conflict management skills.
Strong project management, planning, and organizational skills.
Effective verbal and written communication skills, including networking and leading teleconferences.
Collaborative, organizational, and delegation skills.
Ability to establish and maintain effective working relationships with coworkers, managers, and customers.
Ability to deliver across multiple projects and manage competing priorities.
Business focus, marketing, and sales skills.
Strong presentation, report-writing, and customer-focus skills.
Ability to achieve results through communication, facilitation, and negotiation in a matrix service-delivery environment with shared accountabilities.
Independent judgment, negotiation, decision-making, and problem-solving skills.
Business acumen and financial analytical skills, including tactical planning and budgeting.
Customer focus and effective relationship-building skills.
Motivating, influencing, and conflict-resolution skills.

Responsibilities

Manage customer interfaces and communications for assigned projects and programs, serving as the primary Lifecycle Safety point of contact for internal and external customers.
Represent Lifecycle Safety on projects and liaise between customers and Lifecycle Safety Operational teams.
Manage customer deliverables and provide day-to-day customer-facing project and program leadership.
Plan timelines and deliverables and manage project scope, quality, and finances.
Act as an account owner when assigned, reporting program or portfolio metrics and overseeing projects not directly led.
Craft and defend proposed solutions for new standalone Safety business opportunities, including operational assumptions, customization, budgets, and pricing.
Serve autonomously as a Safety subject matter expert and single point of contact for Governance, Executives, and Integrated Partners during solution construction and delivery.
Lead customer-facing collateral and operational support, ensuring Lifecycle Safety messages are integrated into customer materials, presentations, and meetings.
Collaborate with senior leadership to implement strategic initiatives and support global consistency.
Provide customer service leadership from scoping and proposal generation through bid defense, work transition, service delivery, and the product's commercial lifecycle.
Manage project finances, including financial system updates, revenue recognition, invoicing, budget reviews, financial analysis, and change orders.
Monitor project financial performance, including revenue, direct costs, timesheet costs, and contribution margin.
Develop specialist expertise and serve as a subject matter expert on departmental, regional, or global initiatives.
Work with Sales and Proposals teams to provide rapid, tailored responses to opportunities.
Improve customer loyalty through strong customer relations, service delivery, and communication.
Manage project start-up using standard operating procedures and best practices; identify initiation risks and implement mitigation measures.
Lead internal and external stakeholder meetings, provide project status updates, and define processes and project-planning strategy.
Lead virtual Lifecycle Safety project teams, keep local and global teams informed, and run internal meetings to review processes and status.
Work with Lifecycle Safety Operational teams to ensure delivery meets customer expectations.
Support sales activities, presentations, bid defenses, and proposal development, including strategy, costs, and text.
Incorporate strategic options when defining project or program scope and processes with customers.
Develop customer relationships into partnerships, manage accounts, and support extended business relationships, customer loyalty, and contract renewal.
Facilitate discussions of new business opportunities with existing customers.
Analyze current and future customer needs and develop innovative cross-functional Lifecycle Safety solutions.
Contribute to client and internal audits and inspections for assigned projects.
Liaise with Quality Assurance staff and management to compile corrective action plans.
Collaborate with Lifecycle Safety Management to resolve problem areas and customer needs while ensuring global consistency.