Safety & Outreach Support

BRATTLEBORO FOOD COOP•Brattleboro, VT

2d•Onsite

About The Position

This role provides essential safety inspections throughout the store, assesses common hazards, and collaborates with department managers to develop loss prevention plans. The position also engages in security activities to protect staff and customers, and manages and deters shoplifting. The role requires assisting internal and external customers in a prompt and courteous manner, maintaining a high degree of awareness of customer routines and interests, and setting a positive example for customer and shareholder relations. All interactions are to be conducted with the highest degree of respect and a calm demeanor. The position involves functional knowledge of Safety Data Sheets, handling hazardous equipment with care, wearing appropriate personal protective equipment (PPE), using proper lifting and ergonomic procedures, and being mindful of potential hazards to customers and employees, taking actions to correct them. OSHA training such as Bloodborne Pathogens, First Aid, CPR, and other relevant training is needed. The role works with the overall Operations team to ensure store hazards are handled promptly and maintains best practices for personal safety while diverting and diffusing potentially dangerous situations. Teamwork is essential, including assisting other Operations team staff, working with departments for efficiency, ensuring department teamwork through respect, trust, and communication, and providing communication to the Safety and Outreach Manager of any needs or issues. The role requires looking at the whole department when prioritizing tasks and completing them in a timely fashion, coming to work on time, working scheduled hours, and acting respectfully towards all staff. Taking breaks appropriately and returning on time, advising the Manager on Duty for planning, is also expected. Accountability involves accepting responsibility for one's actions and exemplifying honesty, integrity, and ethics.

Requirements

Minimum 2 years working in a security-related environment (loss prevention, physical security, corrections, police, military, outreach or social services)
Training to handle and safely diffuse potentially unstable or dangerous individuals
OSHA 10-hour certification minimum
Project authority, confidence, and compassion in equal measure
Must maintain confidentiality of sensitive information
Able to stand and walk for entire shift
Must be computer literate and proficient with Google suite and email applications
Capable of working independently and with others in a cooperative environment
Willingness to work varied hours, including weekends or evenings

Responsibilities

Provide essential safety inspections in all areas of the store.
Assess common hazards and help develop loss prevention plans with department managers.
Engage in security activities to protect staff and customers.
Manage and deter shoplifting.
Assist internal and external customers in prompt, courteous manner.
Maintain a high degree of awareness of customer routines and interests.
Set a positive example for customer and shareholder relations.
Conduct all interactions with the highest degree of respect and calm demeanor.
Have functional knowledge of Safety Data Sheets for all chemicals that may be used in the normal course of job duties.
Handle hazardous equipment with care, maintaining awareness of others when using such equipment.
Wear appropriate clothing or PPE as needed; closed-toed shoes, cut or needle-proof gloves, safety glasses, face masks, fall harness, etc.
Use of proper lifting and ergonomic procedures.
Be mindful of potential hazards to customers and other employees and take actions to correct hazards.
Obtain Bloodborne Pathogens, First Aid, CPR and other OSHA training as needed.
Work with the overall Operations team to ensure store hazards are handled promptly.
Maintain all best practices for personal safety while diverting and diffusing potentially dangerous situations.
Assist other Operations team staff with tasks and projects that don’t interfere with regular job duties as able.
Work with the departments for efficiency.
Ensure department teamwork through respect, trust and communication.
Give verbal or written communication to Safety and Outreach Manager of any needs or issues.
Look at whole department when prioritizing tasks and complete tasks in a timely fashion.
Come to work on time, work scheduled hours, and act respectfully towards all staff.
Take breaks when appropriate and come back on time, advising the Manager on Duty so they can plan appropriately.
Accept responsibility for own actions.
Exemplify honesty, integrity and ethics.
Maintain comprehensive, detailed, and unbiased electronic logs of shoplifters, no-trespass events, and other problems within the scope of this job.
Conducts regular tours of the store, observing customers, interactions, activities, and general facilities concerns.
Conduct regular tours of the parking lot and space surrounding the facility, retrieving carts, organizing the airlock, and observing the premises.
Become familiar with the local population that interacts with the store at any level.
Assist customers that appear apprehensive or confused.
Approach and talk with observed shoplifter or known no-trespass violator.
Approach and diffuse any potentially dangerous situation involving customers or staff.
May perform job duties “incognito” periodically if a situation warrants it.
Report any hazards to department managers and take initial precautionary measures.
Work with Safety and Outreach Manager to ensure Loss Prevention policies are observed.
Routinely inspect camera footage and save data for police investigation.
Interact with police and emergency services when they’re on site as a first point of contact if no manager is available.
Interact with various inspectors as a first point of contact if no manager is available.
Act as first responder in the event of an emergency until relieved by a manager.
Set up and stock seasonal outreach supplies as necessary.
Respond to outreach assistance calls.
Maintain a professional and respectful relationship with outreach clients.
Assist in providing outreach clients with connections to local organizations.
Assist in providing outreach clients with connections to local organizations.
Assist with basic (minimal training) Facilities related job duties as needed.
Assist with basic (surface cleaning) Janitorial related job duties as needed.