Safety Operations Lead

Gateway Church•Southlake, TX

About The Position

The Safety Operations Lead owns Gateway's safety systems and emergency readiness across all campuses and supervises and manages the Gateway Security Operations Center (GSOC). The role oversees safety technology from implementation through ongoing operations, including access control, cameras, alarms, dispatch systems, and mass notification. It also develops and maintains safety policies and emergency response plans, organizes the drills and after-action work that improve readiness, and maintains incident data and audit reports. The position partners with Information Technology, Property Management, vendors, and the Training Lead to keep systems, facilities, documentation, and training aligned. The role serves in PPO and plain-clothes security roles as needed, participates in a rotating on-call capacity outside scheduled hours with the Manager and Training Lead, and serves during weekend services and churchwide events as required by the ministry calendar. As a member of the Gateway Church team, the employee is expected to support, recruit, and develop Serve Team members and serve alongside the broader team as ministry and organizational needs arise. The employee must be or become a member of Gateway Church upon employment.

Requirements

A clear passion for Jesus and a strong biblical foundation.
Strong technical knowledge of access control, surveillance, alarm, and mass notification systems.
Working knowledge of emergency management planning, drills, and after-action review.
Strong analytical skills and ability to turn incident data into actionable recommendations.
Sound judgment under pressure and ability to remain calm and decisive in an emergency.
Detail-oriented, with the ability to coordinate vendors and hold them to scope and schedule.
Ability to work independently across many locations without daily direction.
Comfort holding others accountable with clarity and care.
Demonstrated emotional and relational intelligence.
Strong time-management skills and ability to manage several priorities at once.
Proficiency in Microsoft Office and ability to learn and function within new software and systems.
High school diploma or equivalent and five or more years of security systems, emergency management, or related technical experience (required).
Currently holds, or is able to obtain upon hire, a Level IV Texas Private Security License (required).
Must be a member or become a member of Gateway Church upon employment.
Meet the stated physical demands: extended sitting or standing; occasional kneeling or crouching; frequent lifting or moving of up to 10 pounds; occasional lifting or moving of up to 25 pounds; access mechanical and equipment spaces; work at heights on ladders or lifts; lift and move equipment up to 50 pounds; travel to all campuses; and respond outside scheduled hours.

Nice To Haves

Bachelor's degree, or certification in emergency management or security systems.
Prior experience in a church, multi-site, or large-venue environment.

Responsibilities

Own Gateway's safety technology and systems from implementation and operational perspectives, including access control, camera systems, alarms, dispatch systems, and mass notification.
Administer system configuration, user access, credentialing, and permissions across all campuses.
Maintain and troubleshoot safety systems and coordinate repairs, upgrades, and installations with vendors.
Develop and maintain Gateway's Safety Services policies and emergency response plans under the direction of the Manager.
Maintain incident data, analyze trends, and prepare audit reports.
Partner with Information Technology to ensure alignment between the teams.
Partner with Property Management on facility access, construction, and physical security in new or renovated spaces.
Maintain system documentation and equipment inventory.
Partner with the Training Lead to keep emergency plans and systems training aligned.
Serve in PPO and plain-clothes security roles as needed at the direction of the Manager.
Serve in a rotating on-call capacity outside scheduled hours with the Manager and Training Lead, including alarm response and after-hours issues.
Be present and serve at weekend services and churchwide events as the ministry calendar requires.
Support, recruit, and develop Serve Team members, and serve alongside the broader team as ministry and organizational needs arise.
Perform other duties as assigned.