Safety Operations Lead

Gateway Community & Technical College•Southlake, TX

About The Position

The Safety Operations Lead owns Gateway’s safety systems and emergency readiness and supervises and manages the Gateway Security Operations Center (GSOC). The role oversees safety technology—including access control, cameras, alarms, dispatch systems, and mass notification—and keeps those systems operating across all campuses. It also owns emergency plans, drills, and after-action work to improve readiness. The position reports to the direction of the Manager for policy and emergency-plan development and serves in coordination with the Manager and Training Lead for on-call duties. As a member of the Gateway Church team, the position is expected to support, recruit, and develop Serve Team members and serve alongside the broader team as ministry and organizational needs arise. Employment requires current membership in Gateway Church or becoming a member upon employment.

Requirements

High school diploma or equivalent.
Five or more years of security systems, emergency management, or related technical experience.
Currently hold, or be able to obtain upon hire, a Level IV Texas Private Security License.
Strong technical knowledge of access control, surveillance, alarm, and mass notification systems.
Working knowledge of emergency management planning, drills, and after-action review.
Strong analytical skills and ability to turn incident data into actionable recommendations.
Sound judgment under pressure and ability to remain calm and decisive in an emergency.
Detail-oriented.
Ability to coordinate vendors and hold them to scope and schedule.
Ability to work independently across many locations without daily direction.
Comfort with holding others accountable with clarity and care.
Demonstrated emotional and relational intelligence.
Strong time-management skills and ability to manage several priorities at once.
Proficiency in Microsoft Office and ability to learn and use new software and systems.
Clear passion for Jesus and a strong biblical foundation.
Must be a member of Gateway Church or become a member upon employment.
Able to sit or stand for extended periods, occasionally kneel or crouch, frequently lift or move up to 10 pounds, and occasionally lift or move up to 25 pounds.
Able to access mechanical and equipment spaces, work at heights on ladders or lifts, lift and move equipment up to 50 pounds, travel to all campuses, and respond outside scheduled hours.

Nice To Haves

Bachelor’s degree, or certification in emergency management or security systems.
Prior experience in a church, multi-site, or large-venue environment.

Responsibilities

Own the implementation and operation of Gateway’s safety technology and systems, including access control, camera systems, alarms, dispatch systems, and mass notification.
Administer system configuration, user access, credentialing, and permissions across all campuses.
Maintain and troubleshoot safety systems, and coordinate repairs, upgrades, and installations with vendors.
Develop and maintain Gateway’s Safety Services policies and emergency response plans under the direction of the Manager.
Maintain incident data, analyze trends, and prepare audit reports.
Partner with Information Technology to ensure alignment between the teams.
Partner with Property Management on facility access, construction, and physical security in new or renovated spaces.
Maintain system documentation and equipment inventory.
Partner with the Training Lead to keep emergency plans and systems training aligned.
Serve in PPO and plainclothes security roles as needed at the direction of the Manager.
Serve in a rotating on-call capacity outside scheduled hours with the Manager and Training Lead, including alarm response and after-hours issues.
Serve at weekend services and churchwide events as the ministry calendar requires.
Support, recruit, and develop Serve Team members, and serve the broader team as ministry and organizational needs arise.
Perform other duties as assigned.