Safety & Loss Prevention - DoubleTree by Hilton Billings

Hotel Equities•Billings, MT

8h•$0 - $19•Onsite

About The Position

Provide safety and protection of guests, team members and Hotel Property. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Anticipate potential problems and seeks ways to prevent disruption, injuries, and prohibit inappropriate conduct from occurring on company premises.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Excellent hearing required to communicate with guests, employees, managers, use radio.
Excellent vision required for emergencies, visual safety inspections.
Excellent speech communication skills required to communicate with guests, employees, managers, use radio
Excellent comprehension and literacy required to complete reports, logs.
Demonstrate the ability to investigate incidents, interview witnesses and draft legible, factual reports.
Lifting, pushing, pulling, carrying objects up to 100 pounds
Maintain a professional, neat and well-groomed appearance adhering to hotel appearance standards
Bending/kneeling would be necessary in administering CPR and First Aid.
Mobility - would be necessary 100% of the time in responding to emergencies and patrolling the building.
Continuous standing - would not be standing in one place for any extended length of time.
Uses stairs in responding to fire alarms - no elevators

Nice To Haves

Prior experience in civilian or military law enforcement, hotel security or industrial security a plus
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.

Responsibilities

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs and completes assigned delivery, maintenance and custodial duties during shift.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of the position.
Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
Assures the cleanliness and orderly condition of the public areas of the hotel by conducting inspections
Maintains safe working conditions within the department and hotel
Other duties and responsibilities as assigned