Safety, De-escalation Specialist, Germantown
About The Position
A social service agency in Germantown is building a pool of per diem, as-needed professionals to provide backup coverage for its Safety / De-escalation Specialist. The role helps foster a welcoming, peaceful, and safe environment for guests, staff, volunteers, and community partners. It builds positive relationships with guests through an active presence in the Dining Room and program spaces, promoting dignity, respect, and belonging. Using a trauma-informed approach, the specialist observes interactions, proactively de-escalates conflicts, and helps maintain a calm, supportive atmosphere. The position works collaboratively with the team to support hospitality, mutual respect, and exceptional service delivery. The role is 100% onsite and involves no field work. The typical schedule is 9:00 a.m. to 3:00 p.m. on Mondays, Wednesdays, Thursdays, and Fridays, and 10:00 a.m. to 2:00 p.m. on Tuesdays. Per diem staff may be asked to work holidays such as Thanksgiving and/or Christmas and participate in staff training. The opportunity offers flexible, as-needed work, a supportive team, and ongoing professional development and training.
Requirements
- Excellent interpersonal, communication, and conflict-resolution skills.
- Demonstrated de-escalation abilities.
- Strong work ethic.
- Ability to work effectively in a team environment.
- Commitment to trauma-informed care and ongoing professional development.
Nice To Haves
- BSW.
- Previous experience in social services, behavioral health, crisis intervention, or a related field.
Responsibilities
- Help foster a welcoming, peaceful, and safe environment for guests, staff, volunteers, and community partners.
- Build positive relationships with guests by maintaining an active presence throughout the Dining Room and program spaces.
- Promote dignity, respect, and a sense of belonging.
- Observe interactions and proactively de-escalate conflicts using a trauma-informed approach.
- Help ensure a calm and supportive atmosphere.
- Collaborate with the team to support hospitality, mutual respect, and exceptional service delivery.
- Participate in staff training.
Benefits
- Flexible, as-needed work with minimal time commitment.
- Opportunity to work collaboratively with a supportive team.
- Ongoing professional development and training.
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What This Job Offers
Education Level
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