Safety Coordinator

Catholic Charities of Central Colorado, Inc.•Colorado Springs, CO

8d•Onsite

About The Position

At Catholic Charities, we offer more than a job; we provide a meaningful way to contribute to the health of our community. We serve people who are experiencing poverty, crisis, and instability, and joining our team means embarking on a fulling journey with deep purpose. We’re looking for a Safety Coordinator! Are you passionate about delivering exceptional customer service in a dynamic, culturally diverse environment? Do you have the skills in strength-based crisis management and de-escalation crucial for this role? Do you excel in team collaboration, manage data effectively, and possess a self-starter’s drive? If so, we want to hear from you!

Requirements

High School diploma or GED.
Previous experience in customer service or human services preferred.
Experience in crisis intervention a plus.
Excellent customer service skills.
Ability to learn and contribute to service processes.
Proficient in Microsoft Office including Word, Excel, Power Point, and Outlook.
Must be receptive to adoption and application of new and innovative technologies and platforms.
Demonstrated self-starter and ability to collaborate effectively within a team, work independently, efficiently, and multitask in a fast-paced environment managing multiple priorities.
Must possess a high level of professionalism and integrity.
Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members in a respectful manner.
Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
Ability to learn strengths-based intervention techniques and intervene in high-risk scenarios.
Ability and willingness to work within the established structure of This Great Company.
Occasional evenings and weekends are required to accommodate meetings and special events.

Nice To Haves

customer service or human services experience preferred
Familiarity with crisis intervention techniques is a plus.

Responsibilities

Assist clients in navigating services and accessing resources.
Engage in strengths-based crisis intervention and de-escalation.
Conduct safety checks to maintain a secure environment.
Enter and manage client data, referrals, and service interactions.
Coordinate and supervise meal services and program activities.
Assess client needs and determine the best place to start.
Guide clients to appropriate appointments and services.
Connect clients to appropriate campus staff and communicate necessary information.
Make appropriate connections to internal services and appropriate referrals to external resources.
Support with referrals to other departments within the agency and within the community, and ensure referrals are tracked appropriately.
Engage in ongoing training around strengths-based crisis intervention, along with other training relevant to the position and the programs it supports.
Monitor the safety of the building and service environment and resolve issues that may trigger behavioral escalation or harm. Plan for potentially disruptive scenarios.
Perform safety sweeps of the property and company vehicles to include opening and closing safety checks of all doors’ windows and vehicles.
Intervene in a strengths-based way when disruptive behaviors are triggered or escalate. Match the appropriate tool with the behavior to effectively de-escalate high-risk situations.
Ensure that incident information is tracked correctly. Set appropriate expectations after crises occur, debrief as a team, and support solutions that promote repair, reintegration, and prevention of similar crises in the future, to the extent possible.
Enter data regarding client information, referrals made, and services offered in collaboration with management and program staff.
Assist with making meal cards at the client services desk during mealtimes.
Assist with tracking the clients who come for meals at the check-in station.
Log internal and external referrals made.
Coordinate and supervise weekend meal service at Marian House Kitchen. Supervise unpaid staff to assure effective use of resources and provision of meal service.
Oversee the donation receiving area on the weekend, including proper receipt and holding process for donations.
Monitor client winter warming program to ensure a safe environment for clients to obtain a warm safe environment during the winter months.
Change messaging daily on the Sponsor A Day sign (the use of a ladder is required).

Benefits

On-the-job training
A comprehensive benefit package including health and wellness, retirement, and generous paid time-off.
17 holidays (approximate) annually
15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority.
Your Birthday!
Employee Assistance Program
Dental Insurance
Medical Insurance
Vision Insurance
$2,000 Dependent Life Insurance for spouse and each eligible child
Short-term Disability Insurance after 30 days of employment
Long-term Disability Insurance after 6 months of employment
Workers’ Compensation Insurance
$50,000 Term Life/AD&D (accidental death & dismemberment) Insurance
Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
403(b) Tax Deferred Annuities (TDAs)
Qualified Employer for Public Service Loan Forgiveness