Safety & Compliance Specialist 2- CDL Admin

Georgia Department of Revenue•Conyers, GA

11d•Onsite

About The Position

The Georgia Department of Driver Services (DDS), Operations and Customer Service Division – CDL Programs Unit, is seeking a Safety and Compliance Specialist 2. Under general supervision, this position processes applications and supporting documents for commercial driver training school owners and instructors, third-party testers and examiners, and federal and state medical variances for commercial privilege reinstatements. The role screens applications for completeness and accuracy and applies state laws and agency and federal rules to determine applicant eligibility. The position is based at DDS Headquarters in Conyers, Georgia. The specialist provides ongoing support by telephone, email, and in person; responds professionally and promptly to management and customer inquiries; investigates customer complaints and presents findings and recommendations to management; and maintains effective working relationships with internal and external partners. The role also involves analyzing problems and developing solutions, participating in task teams and work groups, meeting deadlines, preparing and delivering training presentations, and participating in outreach events. Light lifting, such as files, file boxes, and training materials, is required.

Requirements

High school diploma or GED and two years of related experience interpreting and applying state laws, rules, and regulations to determine whether applicants meet statutory requirements for a government-regulated credential, certification, or license; OR one year of experience at the lower-level Safety & Compliance Specialist 1 (RCP010) or equivalent position.
Intermediate skills and experience using Microsoft Office Word, Access, Excel, PowerPoint, Outlook, and Teams.
Ability to multitask and meet strict deadlines in a fast-paced environment.
Ability to learn quickly and work under pressure.
Ability to make decisions with minimal supervision.
Ability to manage time effectively and work independently.
Ability to understand and interpret federal and state laws, rules, and regulations.
Experience working cooperatively as a team.
Experience troubleshooting and problem solving.
Experience inspecting materials for compliance.
Excellent verbal and written communication skills.
Some positions may require a valid driver's license.
Some positions may require certification and/or licensure.

Nice To Haves

Associate’s degree or higher in a business-related field; OR three years of prior experience analyzing problems and developing viable solutions, interpreting and applying state laws, rules, and regulations to determine eligibility for government-regulated credentials, certifications, or licenses, and providing technical guidance to customers seeking to obtain or maintain such credentials, certifications, or licenses.

Responsibilities

Process applications and supporting documents for commercial driver training school owners and instructors, third-party testers and examiners, and federal and state medical variances for commercial privilege reinstatements.
Screen customer applications for completeness and accuracy and apply state laws, agency rules, and federal rules to determine eligibility for approval.
Provide ongoing customer support by telephone, email, and in person.
Respond to management and customer inquiries professionally and in a timely manner.
Investigate customer complaints, present findings to management, and recommend an appropriate course of action.
Serve on task teams and work groups and meet established deadlines.
Maintain effective working relationships with internal and external business partners, including DDS Customer Service Centers, other state and federal agencies, and the public.
Evaluate available information and resources to analyze problems and develop viable solutions.
Create and deliver training presentations and participate in outreach events.
Perform light lifting of files, file boxes, and training materials.