Safety & Compliance Spec II

KAG SERVICES INC•North Canton, OH

1d•Onsite

About The Position

This position is the go-to expert for our Learning Management System (LMS), ensuring drivers, technicians, managers, and other employees have access to the training and support they need to stay safe, compliant, and successful. This role manages training assignments, troubleshoots system issues, and helps keep training records accurate and up to date. Beyond system support, you'll create engaging training content, videos, and learning materials while partnering with safety and operational leaders to support onboarding, compliance programs, and company-wide safety initiatives. It's an ideal role for someone who enjoys technology, problem-solving, and helping employees learn and grow. This position is based in North Canton, Ohio. Candidates should reside within a reasonable commuting distance of our North Canton office to support team collaboration and business needs.

Requirements

Experience with video creation tools (Adobe Premiere Pro, Photoshop, PowerPoint)
Experience supporting or administering a Learning Management System (LMS)
Strong troubleshooting and problem-solving skills
Ability to manage multiple priorities and respond to field support needs
Strong communication skills with both field personnel and leadership
High school diploma or equivalent
2+ years of administrative, training coordination, or compliance support experience preferred

Nice To Haves

Associate’s or Bachelor’s preferred
Experience with iTacit or similar LMS platforms
Background in safety training, compliance, or transportation industry
Familiarity with transportation or training systems (e.g., TMW, Lytx)

Responsibilities

Provide day-to-day support and management of the iTacit LMS to ensure seamless operation and user experience.
Respond to calls and emails from drivers, Terminal Managers (TMs), and Regional Safety & Support Managers (RSSMs)
Assist with login access, password resets, and general LMS navigation
Assign missing or required training
Update and reconcile records between iTacit and TMW systems
Answer user inquiries related to training and system functionality
Collect and document reported issues from field and leadership teams
Log and track issues to determine validity, root cause, and impact
Implement fixes where possible and coordinate with iTacit support when needed
Manage manual role assignments not included in automated system syncs
Assign and distribute monthly safety training and safety standdowns
Maintain and update the training course catalog
Implement new LMS features (e.g., skills tracking, document uploads)
Monitor and approve/deny training enrollment requests
Design and develop engaging, compliant training materials aligned with company and regulatory requirements.
Partner with RSSMs and leadership to gather subject matter expertise and training needs
Develop training courses, including scripting, visuals, and instructional flow
Create training videos using tools such as Adobe Premiere Pro, Photoshop, and PowerPoint
Ensure content is accurate, engaging, and aligned with operational and safety priorities
Support and manage Lytx-related orientation processes
Assist with rollout and onboarding of training program
Conduct training sessions and system walkthroughs for TMs and RSSMs
Assist with major projects (e.g., LMS rollouts, compliance programs such as HAZWOPER)
Develop internal documentation, manuals, and SOPs (e.g., LMS guides, badge processes)
Create user guides for field personnel (drivers, technicians, tank washers)
Print and manage identification badges
Perform miscellaneous administrative and operational tasks as assigned