Safety and Security Specialist

Springfield Public Schools•Springfield, MA

17h•Hybrid

About The Position

The Safety & Security Specialist (Central Office Receptionist) reports to the Director of Safety and Security and assists with the districts mission to provide the highest quality of education by providing for the Safety & Security of all students, staff, and property. This position performs a variety of clerical tasks; and provides customer service, which includes operating switchboard, assisting and directing visitors and clerical work.

Requirements

Bilingual candidate preferred.
Requires at least 1-2 years of experience in the field.
Relevant associate degree required, or educational requirement may be substituted for at least 3 years of experience in relevant field.
Office / Clerical experience preferred.
Valid Driver’s License.
Knowledge of Springfield Public School District
Experience in working with diverse populations
Ability to develop and write reports, and correspondence
Ability to handle common inquiries or complaints
Ability to respond to questions from students, faculty, staff, and visitors
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to exercise good judgment and focus on detail as required by the job
Ability to use (or learn to use) computer software and systems applicable to the position
Ability to collect, organize, and interpret data and prepare accurate records
Ability to maintain well-organized materials, files, systems and tools
Ability to adapt to changes in work situations and priorities
Ability to reason/analyze; use logic to identify and resolve problems
Ability to evaluate, organize, and summarize data and information
Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities
Skill in utilizing interpersonal skills to relate and interact with a diverse population
Skill in detail oriented planning and able to set priorities, objectives and meet deadlines
Ability to provide positive and effective customer service
Ability to adapt to and accommodate new methods and procedures
Ability to work independently or as a member of a team
Ability to apply listening skills, work under pressure, address conflict and solve problems
Ability to read, analyze and interpret standard, policies, procedures and regulations
Ability to effectively present information using attention to detail and accuracy
Ability to exercise good judgment
Ability to operate standard office equipment, such as a computer keyboard, monitor, copies, scanners, and telephone
Ability to communicate effectively orally and in writing

Responsibilities

Provide professional customer service by answering the Springfield Public Schools Department main telephone line, greeting and signing in visitors, directing guests to appropriate locations, and providing accurate and helpful information.
Co-manage the district’s CORI, SORI, and fingerprinting processes, ensuring procedures are completed accurately and in accordance with district requirements.
Process driver history record requests as needed.
Enter and process requisitions and purchase orders through the district’s MUNIS financial management system.
Review, archive, retrieve, and produce video footage for law enforcement and court related requests.
Update the district’s Emergency Operations Plan (EOP) annually to support safety and emergency preparedness initiatives.
Produce and distribute staff identification badges.
Utilize the district’s access control system to assign, modify, and maintain building access for authorized individuals.
Perform a variety of administrative and clerical duties, including maintaining records, tracking statistics, preparing spreadsheets, monitoring office supplies, and managing incoming calls.
Professionally manage interactions with staff, students, families, visitors, and members of the public.
Effectively de-escalate and resolve challenging or uncooperative interactions with visitors and callers while maintaining a professional and courteous approach.
Provide administrative and operational coverage for the Safety and Security Office as needed.
Utilize Microsoft Office applications to complete administrative, organizational, and reporting responsibilities.
Demonstrate strong organizational, communication, interpersonal, and problem-solving skills.
Attend required staff development programs, training sessions, and professional learning opportunities.
Assist with the daily administrative and operational functions of the department.