Safety Ambassador - RBC Amphitheatre
About The Position
Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that's why we do what we do and we want you to join us – be part of the new Safety Ambassador team at RBC Amphitheatre where our staff are our crew members and have the unique opportunity to create an exceptional fan experience. Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive ''can-do'' attitude …rain or shine - the show must go on!
Requirements
- High School Diploma or equivalent preferred
- Experience in mental health, community services, and/or health and safety fields strongly preferred
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- Position requires constant walking, climbing stairs and occasional sitting
- Able to work outdoors (rain or shine), among crowds and in a loud environment
- A passion for live events!
- All crew members must be 18 years of age, and available for a variety of shifts, including; evenings, weekends and overnight.
Responsibilities
- Assist with keeping the venue safe, clean and presentable to the guest
- Identify guests in possible distress or experiencing a medical issue and liaise with medical staff to connect appropriate care
- Proactively approach escalating situations to deescalate in a calm manner
- Warn persons of rule infractions or violations of venue policies , preserve safety & order
- Provide assistance to with guests with special needs, such as helping with seat accommodations, or those who may be having a mental health episode
- Guide guests to exits or provide other instructions or assistance in case of emergency
- May assist in verifying staff credentials to generally restricted areas and examine tickets or VIP passes to verify authenticity
- Assist patrons by giving directions places inside or outside the venue
- Lock-down of areas and access control duties for guest and artist safety
- Help create a protective space for our fans that encourages reporting of incidents
- May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts
- Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
