Safer Gambling Team Leader

Videoslots • Malta, MT

5d • Onsite

About The Position

As a Safer Gambling Team Leader, you'll play a pivotal role in leading our SG team, supporting their daily tasks, and ensuring compliance with all Safer Gambling-related matters across various markets. This role operates on a shift-based schedule.

Requirements

• Experience working in the field of Safer Gambling or in a similar role
• Experience in reporting tasks such as teams KPIs, productivity and quality
• Keen interest in regulatory and compliance knowledge
• Flexibility and ability to adapt to changing priorities with a positive mindset
• Excellent organisational and time management skills with the ability to prioritise workload and meet deadlines
• Analytical thinker with excellent attention to detail
• Self-motivated and act as a leading example
• Ability to lead others in a humble way and have experience coaching and developing people

Nice To Haves

• Experience with communicating effectively with cross departments and top management is a plus

Responsibilities

• Manage the team’s performance, identify individual development areas, providing constructive feedback
• Lead and motivate team members and ensure an enjoyable working environment
• Ensure SLAs are met, conduct team quality checks, and drive continuous performance improvement
• Act as a go-to person for any practical queries or customer escalations
• Actively participate in the recruitment of new team members
• Collect, monitor, and analyze player data, interpret trends and patterns, both reactively and proactively
• Safeguard vulnerable groups from gambling addiction and make direct contact with players when required
• Assist department with day-to-day queries and complaints, including out of office hours in exceptional cases
• Conduct and share daily reports deriving from the SG departments statistics, with management
• Manage player escalations from other departments
• Keep up to date with regulations, policies & procedures, and best practices regarding safer gambling
• Follow processes and procedures to make sure that available resources are used efficiently and suggest an improvement
• Identify and suggest improvement areas where further trainings needed
• Instil a culture of ethical Safer Gambling by continuously promoting awareness

Benefits

• Private health insurance
• Wellness allowance – up to €300 per year
• Fresh and healthy breakfast & lunch prepared daily in our penthouse kitchen
• Birthday leave
• Company and team-building events
• Relocation package to Malta (if applicable)
• Many onsite activities - weekly yoga class, occasional massage sessions, happy hours each month etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed