Safe Outdoor Space supervisor 1st shift

Keys to Change • Phoenix, AZ

11h • Onsite

About The Position

The Safe Outdoor Space (SOS) 1st Shift Supervisor is responsible for overseeing daily shelter operations during second shift hours, ensuring a safe, organized, and compliant environment for participants and staff. This role provides direct supervision to staff, coordinates participant services, maintains accurate data and reporting, and serves as a key liaison between the organization, city officials, and community partners.

Requirements

• Minimum of 3 years’ experience in a social service or human service setting.
• Minimum 3 years’ experience in training, supervisory and staff mentorship.
• Must be able to effectively communicate with participants from diverse backgrounds, including those who are experiencing mental health, substance use, traumatic, and medical barriers; and must model effective engagement strategies.
• Must be able to professionally communicate and maintain productive relationships with colleagues and partner agencies; work in a fast-paced environment; work as part of a team & independently; use sound judgement; demonstrate personal responsibility and integrity; show initiative; and an ability to work interconnectedly.
• A sensitivity to cultural diversity and lifestyle differences is essential.
• Effective written and verbal communication skills (Spanish a plus).
• Visual acuity is sufficient to maintain system of records and reports containing computer-generated and handwritten documents.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.
• Mobility is sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
• Present a valid fingerprint card on the first day of employment.

Nice To Haves

• A bachelor’s degree may be required for this position; however, stronger supervisory or prior experience will be considered.

Responsibilities

• Oversee and coordinate all participant intakes and exits, ensuring accuracy and compliance with program guidelines
• Maintain and update the participant list, ensuring real-time accuracy of census data
• Track and maintain daily participant count spreadsheets and nightly census reporting to partners
• Participating in campus appeals processes and support participant-related decisions
• Collaborate with city and CBI partners regarding participant case management needs
• Supervise and provide leadership to a team of 9 staff members during second shift
• Schedule staff and assign coverage for all SOS operational stations
• Conduct at least monthly 1 on 1 Paycor documented supervisions to your assigned staff
• Respond to radio calls and manage on-site incidents in real time
• With the Program Manager, issue disciplinary actions for staff and participants as needed
• Review, verify, and approve second shift staff timecards by the due date
• Edit, upload, and distribute incident reports in a timely and accurate manner
• Coordinate and staff incidents with city officials and CBI partners
• Ensure all incidents are documented in accordance with organizational and regulatory standards
• Maintain, clean, and audit program data to ensure accuracy and compliance
• Run reports regularly and verify data integrity
• Manage City and Keys reporting requirements
• Track census data and submit nightly reports to community partners
• Order, track, and manage meal distribution; submit monthly logs to finance
• Order program supplies as needed and maintain inventory
• Oversee and confirm proper bin disposal processes
• Request and manage flex funds in alignment with program needs
• Serve as a liaison with city officials and CBI representatives
• Attend regular meetings with city and partner agencies
• Provide site tours to outside agencies as requested by the city
• Coordinate with city officials and vendors regarding facility repairs and maintenance
• Participate in campus events and support operations as needed
• Assist with special projects, including training initiatives and cross-functional support
• Perform other duties as assigned to support program success

Benefits

• attractive health and benefits package
• monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only)
• Paid Time Off
• 403b
• 8 Paid Holidays
• flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree