SaaS Solutions Architect - Ruby

Concentrix • Usa, NC

4d • Remote

About The Position

Concentrix Technical Products and Services (TPS) is seeking an experienced Senior SaaS Solutions Architect (Ruby) to lead the design and delivery of innovative, scalable, and client-centered technical solutions within our professional services organization. In this role, you will partner closely with customers, internal stakeholders, and delivery teams to translate business requirements into well-architected solutions that leverage APIs, integrations, automation, and cloud-based technologies. This role is ideal for a technically strong, customer-facing consultant who excels at solving complex business challenges, guiding architectural best practices, and mentoring others along the way. As a senior member of the team, you will help shape technical direction across engagements while ensuring quality, efficiency, and customer satisfaction from discovery through deployment.

Requirements

• 5+ years of relevant experience in solutions architecture, software development, technical consulting, or a related discipline.
• 3+ years of customer-facing experience leading technical conversations and delivering solution-based outcomes.
• Hands-on development experience in two or more languages such as .NET, Node.js, Python, Java, or Ruby.
• Experience working with SaaS and/or IPaaS applications in enterprise environments.
• Strong understanding of systems architecture and the ability to design scalable, performance-driven, and resilient solutions.
• Knowledge of software design patterns, architectural best practices, and large data volume considerations.
• Experience integrating business systems using APIs, middleware, ETL tools, CRM platforms, reporting environments, or analytics solutions preferred.
• Excellent written, verbal, and presentation communication skills, with the ability to explain technical topics clearly to non-technical stakeholders.
• Proven ability to lead projects from concept through completion with a high degree of independence and ownership.
• Strong organizational skills and the ability to manage multiple priorities, deadlines, and client expectations effectively.
• Experience supporting technical scoping, solution estimation, and statement of work development preferred.
• Bachelor’s degree in Computer Science, Information Systems, Management Information Systems, Engineering, or a related field preferred; equivalent experience also valued.

Responsibilities

• Lead technical consulting engagements by facilitating discovery sessions, gathering requirements, and translating business goals into scalable solution architectures.
• Design, build, test, and deploy custom software solutions using platform capabilities, APIs, integrations, and third-party technologies.
• Create clear and comprehensive technical documentation, including architecture designs, integration flows, implementation approaches, and solution recommendations.
• Serve as a trusted advisor to customers and partners, helping them understand solution options, technical tradeoffs, and best practices.
• Act as a subject matter expert on advanced platform capabilities, extensibility scenarios, and API-driven solution design.
• Review and validate architecture designs created by other team members to promote consistency, quality, and technical excellence.
• Provide mentorship, coaching, and peer feedback across the architecture team to strengthen delivery quality and team capability.
• Assess technical feasibility, implementation complexity, and effort estimates in support of sales opportunities, solution scoping, and statements of work.
• Manage technical project execution, including timelines, deliverables, risks, dependencies, and client communications.
• Build middleware and integration solutions that automate workflows, connect external systems, and support secure, efficient data migration.
• Apply strong systems architecture and design pattern knowledge to deliver performant, scalable, and maintainable solutions.
• Partner with product and engineering teams to communicate customer feedback, identify enhancement opportunities, and surface product gaps.
• Maintain a strong focus on customer outcomes, solution quality, and delivery excellence across all assigned engagements.

Benefits

• medical, dental, and vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off and holidays
• paid learning days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior