SaaS Implementation Consultant

Bluecrux • Millburn, NJ

9h • Hybrid

About The Position

As a SaaS Implementation Consultant, you will act as both a project leader and expert advisor, guiding customers through the implementation lifecycle of Binocs. This AI-driven solution optimizes scheduling and planning for QC laboratories and Cell & Gene Therapy facilities, transforming complex workflows into streamlined, data-driven processes. Your mission will be to deliver tailored configurations that integrate seamlessly into the customer’s business environment, driving measurable impact and long-term success.

Requirements

• Consulting Expertise: Demonstrated ability to lead client-facing workshops and build consensus across diverse stakeholder groups. Strong problem-solving skills with the ability to quickly grasp new concepts and apply them effectively.
• SaaS Implementation Experience: 2–5 years of experience in SaaS implementations, management consulting, or a related field. Hands-on experience configuring and deploying business software solutions.
• Technical and Analytical Strengths: Comfort with data analysis and visualization; able to troubleshoot dataflows and interpret dashboards. Familiarity with business software environments, such as ERP, supply chain, or laboratory systems.
• Exceptional Communication Skills: Skilled at simplifying complex concepts for diverse audiences, both verbally and in writing. Proven ability to build and maintain strong relationships with clients and internal teams.
• Adaptable and Entrepreneurial Mindset: Thrives in a dynamic, fast-paced environment with evolving job responsibilities. Self-motivated and proactive, with a desire to innovate and improve processes.
• A Bachelor’s Degree is required.
• Fluency in English is required.

Nice To Haves

• A Master’s degree is preferred; a background in bioengineering, business engineering, or a related field is a strong advantage.
• Additional languages are a bonus.
• You feel connected with and are ready to represent our company values: dig deep, own it, come together, move fast, and be kind!
• You show a willingness to travel globally and to work in a hybrid working model.

Responsibilities

• Lead Strategic Implementations of the Binocs Platform: Manage end-to-end implementation projects, ensuring milestones are met on time and within budget. Follow and refine Binocs’ proven implementation methodology, balancing structure with flexibility to meet unique client needs.
• Analyze and Understand Business Processes: Prepare, lead, and follow up on customer workshops to uncover current set-up (business and dataflow), value expectations, and current way of working. Dive deep into the operational workflows of laboratories and supply chains, identifying opportunities to enhance efficiency and productivity with business-savvy Binocs configuration. With the internal team, translate business challenges into actionable Binocs solutions that align with the customer’s goals.
• Engage and Educate Client Stakeholders: Conduct workshops to align diverse client teams on project objectives and priorities. Clearly communicate project plans, design choices, and implementation risks to technical and non-technical stakeholders.
• Design and Configure Solutions: Collaborate with the Solution Team to brainstorm and implement optimal Binocs designs. Perform hands-on configuration, adapting Binocs to fit complex customer requirements. Develop and execute testing strategies to ensure high-quality deployments.
• Facilitate Change Management: Lead customer teams through onboarding and adoption processes, ensuring they are equipped to maximize Binocs' potential in their day-to-day operations. Provide training and knowledge transfer to enable self-sufficient customer teams.
• Drive Continuous Improvement: Gather customer feedback to improve Binocs implementations and contribute to product innovation. Proactively identify areas where Binocs can provide additional value to customers.

Benefits

• Competitive base salary with performance bonuses
• 12 holidays and 26 days of Paid Time Off (PTO)
• Full health, dental, and vision insurance: 100% of employee premiums covered, 50% for dependents
• Basic life insurance at no cost, with optional additional coverages
• Healthcare Flexible Spending Account (FSA) for tax-free medical expenses
• 401(k) retirement plan with fixed employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level