SA Customer Master Data Specialist

Airgas•Germantown, WI

2d•Hybrid

About The Position

The primary function of this position is to ensure the proper implementation of customer contracts within the SAP environment. The Specialist position will be responsible for the setup, closure, and partnership of customer accounts along with the execution of their contractual pricing. This role involves reviewing submitted documents for implementation in SAP and other applicable Airgas environments, collaborating with subject matter experts to establish implementation timelines and documentation, and researching existing customer accounts to determine necessary changes. The specialist will clearly identify all required terms and conditions relative to the legal structure of the signed contract that coincide with SAP, create and develop a pricing plan to load in SAP, and identify and communicate concerns and technical issues regarding customer rollout implementation to internal customers for timely resolution. The role also includes performing post-load audits of pricing, account partnerships, and customer master data, coordinating and communicating key data points with internal and external stakeholders, tracking and updating applicable reports and databases, promoting best practices within the SA Business Management Team, developing and maintaining good working relationships with stakeholders, and undertaking special projects as assigned by SA Manager(s).

Requirements

1-2 years inside sales, customer service or relevant Airgas/industry experience.
Relevant Microsoft Office or Google Suite experience required, with an emphasis on advanced skills in Excel or Google Sheets require.
Expert attention to detail along with ability to analyze, research, and manipulate data.

Nice To Haves

Bachelor’s Degree preferred.
SAP navigation knowledge preferred.
Knowledge of industrial, medical and specialty gases, welding and safety products a plus.
Previous exposure to commercial contract language, terms, and conditions preferred.
Prior experience manipulating large datasets and analyzing data from multiple sources preferred.

Responsibilities

Ensure the proper implementation of customer contracts within the SAP environment.
Responsible for the setup, closure, and partnership of customer accounts along with the execution of their contractual pricing.
Review submitted documents for implementation in SAP along with entry in other applicable Airgas environment(s).
Collaborate with subject matter experts to establish an implementation timeline and proper documentation required for the rollout.
Research and review existing customer accounts to determine if setup, closure, and/or partnership changes are required to meet agreement terms.
Clearly and fully identify all required terms and conditions relative to the legal structure of the signed contract that coincide with SAP.
Create and develop a pricing plan to load in SAP.
Identify and communicate all concerns and technical issues regarding the implementation of the customer rollout to internal customers for timely resolution.
Implement rollout material into SAP within the required timeline.
Perform post load audits of pricing, account partnerships, and customer master data to verify end results meet the required guidelines and contractual terms of the agreement.
Coordinate and communicate key data points with internal and external stakeholder sharing information as needed and providing timely progress reports on outstanding rollout requests.
Track and update all applicable reports and databases.
Promote the adoption of best practices within the SA Business Management Team that are in alignment with the Strategic Account profitability goals.
Develop and maintain good working relationships with stakeholders including management, support, Salesforce, business unit contacts, and customers.
Special projects given by SA Manager(s) in support of agreed-upon department needs.
Other duties as assigned.