S/4 HANA SAP SCM AMS Onsite Transition Manager
About The Position
We are looking for a highly skilled and hands-on S/4HANA SAP SCM AMS Onsite Transition Manager to lead and manage the Application Management Services (AMS) Transition Phase 2 for a manufacturing client. This role will involve direct coordination with the incumbent support team, detailed knowledge transfer (KT) planning and execution, managing transition and stabilization activities, and playing a critical role in regression testing and system validation. The ideal candidate will have strong functional expertise in SAP MM/PP and SD, combined with proven leadership experience in AMS transitions, particularly within S/4HANA environments.
Requirements
- Bachelor's degree in Engineering, Supply Chain, Information Systems, or equivalent.
- 8–12 years of SAP experience in MM, PP, and SD modules, with at least 2 full-cycle S/4HANA implementations.
- Minimum 3+ years in AMS or support transition leadership roles in a manufacturing context.
- Strong understanding of production environments, discrete or process manufacturing, and end-to-end supply chain processes.
- Proven track record in managing transition programs, hypercare activities, and regression test cycles.
Nice To Haves
- Experience working onsite for global manufacturing clients.
- Familiarity with ITSM tools (e.g., ServiceNow, Remedy) and ticket management workflows.
- Working knowledge of SAP Fiori apps, interface monitoring, and IDoc troubleshooting.
- Exposure to integration points with FI/CO, QM, and WM/EWM.
Responsibilities
- Develop a structured and detailed KT plan to ensure full coverage of current support processes, documentation, and system landscape.
- Coordinate and track knowledge transfer sessions with incumbent team members, ensuring smooth handover of MM/PP and SD functional areas.
- Establish knowledge repositories and ensure accurate documentation of business processes, configurations, and custom developments.
- Act as the primary onsite leader responsible for AMS transition activities, including ramp-up of support team capabilities and establishing service operations framework.
- Collaborate closely with offshore counterparts to establish a dual-shore support model.
- Monitor and drive completion of readiness checklists across all functional and technical streams.
- Lead Hypercare planning and execution, defining scope, SLAs, and issue resolution strategies.
- Ensure seamless stabilization post go-live by overseeing incident and service request management, root cause analysis, and performance monitoring.
- Coordinate business user engagement, tracking and resolving high-priority issues across MM/PP and SD modules.
- Design and lead regression testing cycles to ensure system stability during transition.
- Collaborate with QA/test teams to identify test scenarios, scripts, and expected outcomes across integrated MM, PP, and SD processes.
- Manage issue logging and resolution during test execution, escalating to development or functional teams as needed.
- Provide hands-on support in MM (purchasing, inventory, vendor mgmt), PP (MRP, shop floor, work centers), and SD (order processing, pricing, delivery).
- Work directly with business stakeholders to troubleshoot and resolve production issues.
- Participate in minor enhancements, configuration updates, and user training as part of ongoing support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
