Ryan White Program Case Manager

Primecare Community Health • Chicago, IL

8d • Hybrid

About The Position

The Medical Case Manager provides comprehensive, patient-centered, and confidential services to individuals living with HIV/AIDS, facilitating access to core medical and support services. These include, but are not limited to, medical, dental, mental health, and substance use services, as well as supportive resources such as legal services, transportation, emergency financial assistance, food access, and housing support. The primary objective is to promote and sustain viral suppression by helping patients remove barriers to care to achieve and maintain an undetectable viral load.

Requirements

• Demonstrated knowledge AND at least six (6) years of work experience OR one of the following education requirements (NOTE: degree not required if work experience meets the same level of education): Associate’s degree in human services, social science or health education PLUS four (4) years of case management experience, or Bachelor’s degree in social work, human services, social science, or health education
• 3-5 years of experience in a healthcare or medical setting, preferably in a Federally Qualified Health Center strongly preferred.
• Working knowledge of and experience with Electronic Health Record (EHR), and MS office applications.

Nice To Haves

• Prior experience working with individuals living with HIV/AIDS strongly preferred.
• Bilingual English/Spanish preferred, but not required.

Responsibilities

• Oversee and manage an assigned caseload of patients living with HIV/AIDS, providing comprehensive Medical Case Management services.
• Complete intake into care, including comprehensive initial and ongoing assessments of patient strengths and needs, including HIV medical status, insurance coverage, financial status, adherence to appointments and medications, behavioral health and substance use, oral health, nutrition, transportation, and other psychosocial needs.
• Maintain knowledge of internal and community resources, while developing a referral database, submitting referrals, and providing follow-up to ensure patients are connected to appropriate services and remain engaged in care.
• Development of comprehensive care plans and monitoring patient progress towards meeting the collaboratively developed goals of care.
• Maintain patient files, both physical and digital, in accordance with the standards established by PrimeCare Community Health (PrimeCare) and the AIDS Foundation of Chicago (AFC).
• Work closely with the medical and/or interdisciplinary team, including, but not limited to, medical providers, hospitals, and insurance companies, to provide integrative care to patients with HIV.
• May participate in outreach services, including presentations, trainings, and development projects, as needed.

Benefits

• 27 days of PTO each year, accrued each pay period
• 3 personal days
• 1 floating holiday
• 8 paid holidays
• Medical/Dental/Vision coverage available the 1st of the month following 30 days
• Company-paid life, short-term disability, and long-term disability coverage
• Discretionary 403(b) match and profit sharing after meeting service requirements
• Flexible spending accounts
• Accident & critical illness coverage
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree