Manager - Ryan White Case Management

Legacy Community Health•Houston, TX

8d•Hybrid

About The Position

At Legacy Community Health, we believe in the power of community and compassion, and we are looking for someone special to lead our Ryan White Case Management Team. In this critical role, you'll oversee a multidisciplinary team dedicated to providing essential medical and non-medical support to individuals living with HIV/AIDS. Your leadership will ensure that we deliver high-quality, patient-centered, and trauma-informed care that not only links people to services but also fosters their well-being and helps them thrive. Make a meaningful difference in the lives of individuals affected by HIV/AIDS. Collaborate within a multidisciplinary team that values relationships and partnerships. Impact the community by addressing social determinants of health. Take part in quality improvement initiatives that directly enhance patient care. Experience a supportive work environment that champions your personal and professional growth.

Requirements

MSW from a CSWE accredited institution is required.
Active Licensed Master Social Worker (LMSW) licensure as defined by the Texas State Board of Social Worker Examiners is required.
Three (3) years of paid work experience, post-degree (BSW/MSW), in the field of social work is required.
Two (2) years of supervisor level experience, including evaluating and managing performance, supporting process changes in the organization, and coaching, training, or leading a team.
Previous experience with the Ryan White program and/or individuals seeking HIV treatment or prevention services
Previous experience managing practice operations or programs, including supervising direct reports.
Previous leadership experience at a manager level.
Previous experience with program management
Previous experience in quality or process improvement.
Previous experience in HIV testing and prevention activities
Previous experience with grant-funded activities and/or grants management
Previous experience supervising direct reports across multiple locations
Knowledge and adherence to the National Association of Social Work Code of Ethics
Excellent communication, interpersonal, and customer service skills. Ability to effectively communicate with diverse patients, their family members, medical professionals, and a variety of third-party stakeholders.
Strong computer skills (MS Office). Demonstrated competency with an EHRS system
Proven knowledge of landscape of public benefits and community resources and how to facilitate individuals’ access to those resources
Strong computer skills (MS Office). Demonstrated competency with an EHRS system.
Ability to manage multiple deadlines and decision-making responsibilities.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Ability to demonstrate core competencies of role within 90 days of hire

Nice To Haves

Bilingual English/Spanish fluency preferred.

Responsibilities

Provide direct supervision and manage daily activities of case management staff.
Oversee daily operations of Ryan White Case Management services, ensuring compliance with all requirements.
Interpret and implement program policies that align with our organizational values.
Monitor performance metrics, linked to patient outcomes, and implement improvement strategies.
Supervise recruitment, training, and performance evaluations of both licensed and unlicensed staff.
Promote team competency in HIV care, trauma-informed practices, and cultural humility.
Support professional development and foster a collaborative work environment.
Ensure delivery of comprehensive care plans that consider patients' diverse needs.
Monitor service delivery for access, efficiency, and quality of care.
Provide guidance on complex cases, ensuring adherence to eligibility and documentation standards.
Lead quality management efforts, including audits and data review.
Maintain accurate documentation and reporting practices.
Analyze program data to identify improvement opportunities and trends.
Collaborate with teams and community partners to ensure coordinated care.
Support billing and budget management processes aligned with funding standards.